Updated: 5 December 2023
Welcome to Tenant Voice - a place for tenants and leaseholder to find and take part in consultations that interest them - to share ideas and influence the services they receive.
We want you, your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing services, evaluating policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways to have your say.
We have a dedicated involvement team who support our tenant and leaseholder volunteers to give their views and have their say, through a wide range of opportunities to suit them.
“Torus provided me with the opportunity and training that I could use to influence people with real power and influence within the housing sector”
Ray, Landlord Operations Committee (LOC) member
You may also be interested in
Ways to get involved
From regular meetings to giving your views online and everything in-between
Together with tenants charter
How Torus is responding and the Together with Tenants Charter
Consultations, opportunities and projects
Current opportunities to get involved and give your views
You said, we did
See how our customers influenced and improved our services
Tenant Inspectors
Join volunteers who inspect our services to identity areas for improvement.
Tenant Voice 'Customer Involvement' Strategy
The Tenant Voice Strategy 2024-27 outlines how Torus intends to engage and consult with tenants and leaseholders and how we will support you to get involved.
We want to encourage as many tenants and leaseholders as possible to have their say, become engaged and participate in our business and how services are delivered. We have developed a range of options for tenants and leaseholders to influence decisions at whatever level best suits their lifestyle.
Find out more about getting involved and giving your views.
“Becoming an involved tenant was the best move of my life. Housing Associations are expanding and need as many people as possible to get involved and help”
Angela, Scrutiny Panel Member