Updated: 9 January 2025
Consultations
Torus wishes to consult with our customer on policies and services which impact you, your homes and your communities, so please let us know what you think, we are listening.
Our current consultations are available below:
| Consultation | Description |
Link to Survey
|
Closing Date
|
|---|---|---|---|
| Grounds and Trees Maintenance Policy
|
This policy ensures the effective maintenance of the grounds and trees Torus manages.
For the draft Grounds and Trees Maintenance Policy, click here. |
Grounds and Trees Maintenance Policy Survey
|
Tuesday 14 January 2025 |
| Rechargeable Repairs Policy
|
A key aim of this policy Is to ensure Torus's approach to rechargeable repairs is in line with best practice in the social housing sector.
For the draft Rechargeable Repairs Policy, click here. |
Rechargeable Repairs Policy Survey
|
Tuesday 14 January 2025
|
| Aids & Adaptations Policy
|
Our Aids & Adaptations Policy aims to enable an inclusive adaptions service and illustrates how we work in partnership to address the needs of our most vulnerable tenants.
For the draft Aids & Adaptions Policy, click here. |
Aids & Adaptations Policy Consultation
|
Tuesday 21 January 2025 |
Opportunities
We offer a range of opportunities to get involved and have your say at a level that suits you. At Torus, we want the voices shaping our services to be as diverse as the communities we work in and welcome volunteers from all walks of life.
Our current opportunities are available below:
| Opportunity | Description | How to express your interest |
|---|---|---|
| Different ways you can have your say | CLICK HERE FOR A FULL LIST OF THE WAYS YOU CAN GET INVOLVED |
Find out more by emailing tenantvoice@torus.co.uk or call 0800 678 1894 and ask to speak to the Tenant Voice team, who will get back to you within five working days.’
|
| Tenant Inspector |
Tenant Inspectors work with us to improve services for all tenants and leaseholders. They get an insight into our services and procedure and test our services to help shape services to meet the needs of others. Inspect service area’s such as Rents, Antisocial Behaviour, Housing Management, Allocations have developed a committed standard of service for tenants – to test they are doing what they have committed to carrying out Mystery shopping and Inspections! Inspections can be done from your own home or in person. Each inspection will only take a couple of hours of your time. |
To apply or to find out more call the Tenant Voice Team on 0800 678 1894 or email tenantvoice@torus.co.uk. |
Do you want to tell us more?
Please use this form to give comments on any of our services, make a service improvement suggestion or to give more feedback on our current consultation. This information goes straight to the Tenant Voice Team.
The information that you supply on our surveys are subject to the provisions of the Data Protection Act 2018. The information you provide will only be processed for the purpose for which it has been given and will not be used for any additional purposes. The purpose of this survey is to gather customer feedback to help improve services. Your responses will be stored in our secure computer systems until no longer relevant.
Key dates to get involved
Throughout the year tenants, leaseholders and shared owners have opportunities to engage in our formal structures to inform and help improve our services and challenge performance.
Contact us at TenantVoice@torus.co.uk for more information on how to get involved and join one of these events.
|
|
Q4 2024/25
|
Q1 2025/26
|
Q2 2025/26
|
Q3 2025/26
|
|---|---|---|---|---|
| Landlord Operations Committee
|
Wednesday 29 January 2025
|
Wednesday 30 April 2025
|
Wednesday 30 July 2025
|
Wednesday 29 October 2025
|
| Scrutiny Panel
|
Tuesday 21 January 2025 Tuesday 20 March 2025 |
Thursday 15 May 2025 Thursday 10 July 2025 |
Tuesday 4 September 2025 |
Thursday 18 December 2025 Thursday 19 February 2026 |
| Community Investment Fund Panel
|
Wednesday 20 November 2024
Monday 10 February 2025 |
Monday 12 March 2025
|
Monday 7 July 2025
|
Tuesday 2 September 2025
|
| Repairs and Maintenance (including Green Initiatives/Development) Panel
|
Tuesday 7 January 2025
|
Tuesday 8 April 2025
|
Wednesday 8 July 2025
|
Tuesday 7 October 2025
|
| Diversity and Inclusion Panel
|
Friday 29 November 2024 |
Friday 24 January 2025 Friday 21 March 2025 |
Friday 16 May 2025
|
Friday 18 July 2025
|
| Extra Care and Sheltered Forum
|
Thursday 28 November 2024
|
Thursday 27 February 2025
|
Thursday 29 May 2025
|
Thursday 28 August 2025
|
| Leaseholders Forum
|
Thursday 28 November 2024
|
Thursday 27 February 2025
|
Thursday 29 May 2025
|
Thursday 28 August 2025
|
| Complaints Panel
|
Wednesday 8 January 2025 |
Wednesday 5 March 2025 |
Wednesday 2 April 2025 Wednesday 4 June 2025 |
Wednesday 2 July 2025 Wednesday 27 August 2025 Wednesday 1 October 2025 Wednesday 26 November 2025 |
| Editorial Panel
|
Monday 20 January 2025
|
Thursday 3 April 2025 |
Thursday 5 June 2025
|
Thursday 31 July 2025 Thursday 2 October 2025 |
| Policy Consultation Panel
|
Thursday 23 January 2025
|
Tuesday 8 April 2025 |
Tuesday 10 June 2025
|
Monday 5 August 2025 Tuesday 7 October 2025 |
| Tenant Inspectors
|
As directed by Scrutiny Panel
|
As directed by Scrutiny Panel
|
As directed by Scrutiny Panel
|
As directed by Scrutiny Panel
|
| Mystery Shoppers
|
As directed by Scrutiny Panel
|
As directed by Scrutiny Panel
|
As directed by Scrutiny Panel
|
As directed by Scrutiny Panel
|
Join Torus Talk
While you're here, why not consider joining other customers on Torus Talk?
If you would like to get involved digitally, then why not join the other customers in Torus Talk, a closed Facebook group just for Torus tenants and leaseholders. Torus Talk gives you a chance to feedback on our services, just click here to join (there is a verification process).