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Struggling to pay your rent – help and support

If you are experiencing financial pressures and are struggling to pay your rent, please get in touch as soon as possible as it's better to let us know now. That way, we can work with you to reach a solution.

Contact our dedicated teams who can offer advice and support.

Torus Income Team

If you are struggling to pay your rent, the Income Team will work with you to find a solution that suits your circumstances and helps you on top of your rent payments, including:

  • Affordable repayment plans 
  • Specialist advice on claiming benefits
  • Advice to help you maximise your income and manage debt

Call free on 0800 678 1894 and ask to speak to our Income Team.

Each area has their own team, email yours directly on:

They will respond to your email within 48 hours.


Torus Foundation

You can also get help from the Torus Foundation Financial Inclusion Team who can help support you with benefits applications, help you manage your money or signpost you to organisations who can provide additional support and advice. Call Torus Foundation on 0300 123 5809, email info@torusfoundation.org.uk or use the online form.

If you need help with benefits, budgeting, or debt advice, as a Torus customer, you can access free support from Citizens Advice. Contact them directly on 0808 279 7840. They are taking enquiries from Torus customers across all areas, so make sure they know you’re with Torus.

Find out more


Tenancy Sustainment

You can struggle to sustain their tenancy for many reasons. Torus have dedicated Tenancy Sustainment Teams in each heartland to offer you support to get back on track.

Find out more

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What our customers said…

“I just wanted to thank you so much for all your help. I honestly don't know what I would have done without your support.  I feel like I can breathe, you have saved my life."

After losing her job to ill health, Ms T let her rent arrears get out of control, she didn’t ask for help and was about to lose her home. 

Eviction is always the last solution and our Income Team contacted Ms T to provide support, which was accepted.  The Income Team helped Ms T to ensure she was received the benefits she was entitled to; she was also supported with energy vouchers.

Ms T is now back on track and is no longer at risk losing her home, her arrears are reducing and she is getting support to manager her debts and welfare benefits.

Money and mental health

If you are struggling with money and debt and it is affecting your mental health, help is available.

Find out more at Money and Mental Health