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Getting out in communities

Getting out in communities

As part of our commitment to get back into our communities, our Neighbourhood Teams run regular community-based events:

  • Estate Walkabouts
  • Community Impact Days
  • ASB Awareness Days

Throughout the year, our Neighbourhood Teams run regular Estate Walkabouts and Community Impact / Clean Up Days, to get out into our communities to speak to tenants and residents about issues and concerns.

We sometimes team up with our community partners, such as the Police, Local Authority, and Councillors, and we love it when out customers come along and join in.

Estate Inspections are an opportunity to give residents the chance to work alongside Housing and Maintenance Officers to highlight issues in the local area. Residents, officers and local partners walk the estate together, looking out for anything that make the estate look untidy/unsafe and make a note of it. An action plan will then be created by residents and officers, determining what actions need to taken to solve the problems.

On our Community Impact / Clean Up Days, we are also joined by teams from across Torus*:

  • Torus Foundation - discussing employment support and help customers who are struggling with their utility bills, provide guidance and signposting for support, whilst providing employment help.
  • HMS Greenspace – helping clean up communal gardens and green spaces.
  • Tenant Voice – giving advice on how customers can get involved and use their voice to help share Torus services.
  • Housing Teams - Neighbourhoods, Tenancy Sustainment, Safer Estates, Customer Hub, and Income engage with customers, giving advice and support on housing, repairs, ASB and rent issues.

And we often provide skips in the community which are free for residents to use, to dispose of their waste responsibly.

Anti-social behaviour (ASB) Awareness Days take place in communities known to have higher levels of ASB, Torus Safer Estates Teams joins partners from Community Safety Partnership and the Local Authority, Councillors, Police, Fire Service, and colleagues from other housing providers to engage with residents and business to promote being a good neighbour, identify any concerns and providing advice on how to report ASB, and what support is available.

*attendance varies at each event

Come and join us!

Everyone is welcome to attend, so why not come along and join in and have your say!

For the latest news on our Estate Walkabouts and Community Impact / Clean Up Days or to see where we are going next, please follow us on Facebook and Twitter @WeAreTorus. Events are also advertised directly in the individual community, directly with residents.

If you are unable to attend an event but still want to let us know about issues or concerns, please contact your Neighbourhood Officer. If you need help, advice, or support, please contact Torus Customer Hub:

  • 0800 678 1894 (Mon – Fri 8am-8pm, Sat 8am-12 midday)
  • Online form

If you would like to request an event in your area, please contact your Neighbourhood Officer.

Getting in Touch

“It was lovely to see other Torus staff on the estate.”

“What a great day, the teams from Torus have done a great job!”

“Thank you for what you were doing, I really appreciated it.”

“This is a great day! I have only just moved in, and I am happy to get involved whilst I clean my windows.”

“Everyone is doing a great job and I hope you enjoy the chocolates.”

“Thanks for all the help, you are doing a great job.”

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Your Neighbourhood Officer

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