Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
Manage your tenancy online 24/7, using your own account through the Torus customer portal. Our online services put all your information at your fingertips.
No won’t need to wait for us to be open, you can manage your tenancy at a time that is convenient to you - all without ever picking up the phone!
The portal is your one-stop shop for managing all your tenancy needs, so why not save time and do it online and set up your own Torus account now!
All you need to do is activate your account using your date of birth, an email address and your Tenancy Number (you’ll find this on your tenancy agreement).
Your Tenancy Number has 9 digits and starts with 1, 2 or 3:
Can’t remember your tenancy reference number? Don’t worry, you can request it here: Request Tenancy Reference Number
More and more customers manage their homes online because it’s quick, simple and convenient. Isn’t it time you did too?
If you are struggling to set up your account, contact Torus Customer Hub at email@example.com or call 0800 678 1894.