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Your Neighbourhood Officer

Updated: 8 February 2023

Our Neighbourhood Team is key to ensuring a high quality front line service for our tenants, residents and partners.

They are a proactive team responsible for managing the sustainability of our estates and building safe, strong communities where people want to live.

They will strive to build a strong and healthy relationship with you so we can be there for you when you need us, helping us achieve a ‘right first time’ resolution.

They are your first point of contact for everyday queries about your home and your community.

Our dedicated Neighbourhood Officers deal with a whole range of issues such as:

  • Delivering a high quality estate based housing and tenancy management service to a dedicated stock profile
  • Accompanied viewings
  • No access visits
  • Tenancy audits & property inspections
  • Estate inspections & impact days
  • Multi agency work

We also have a dedicated Tenancy Officer and a Trainee Tenancy Officer who deal with a whole range of issues such as:

  • Mutual exchange applications
  • Tenancy change requests
  • Tenant permission requests
  • Landlord references
  • Benefit overpayments

Who's Who

Billinge, Wigan, North Ashton, Moss Bank and West Lancashire

John Thompson

Clock Face, Four Acre, Old Sutton, Robins Lane and Sutton Manor

Claire Winstanley

Eccleston, Gillars Green, Rainford, Windlehurst, Hard Lane and Duke Street

Paul Reddington

Thatto Heath, Portico, Grange Park, Rainhill, Haresfinch and Greenbank

Stephen Coleman

Sutton Heath, Queensland, Gerard’s Bridge and New Street

Ann Lowrey

Lowton, Haydock Vista, Earlestown, Common Road and Brunswick Road

Craig Winterburn

Haydock Central, Haydock Huntsman, Ashtons Green, Evelyn Avenue, Malvern Road and Tickle Avenue

Natalie Renshall

Fingerpost, Blackbrook, Allanson Street, Appleton Road, Manor Street and O’Sullivan Crescent

Sharon Williams

Fairbrothers, Wargrave, Bradleigh Road

Jo Lowe

Berrys Lane, Cherry Tree Drive, Mount Pleasant, Neville Avenue and Winter Grove

Amanda Williams

Tenancy Officer: Nichola Norton

Stockton Heath, Lymm, Bewsey, Dallam, Stretton, Latchford West, Grappenhall

Karen Mannion

Burtonwood, Longbarn, Cinnamon Brow, Latchford East, Fearnhead, Padgate

Val Guard

Longford, Winwick, Great Sankey, Old Hall, Penketh, Callands, Grasmere & Greenwood

Ian Creveul

Alder Lane area, Fairfield & Howley, Rixton & Glazebrook, Padgate, Woolston, Orford

Louise Burgess

Culcheth, Orford, Croft, Oakwood, Locking Stumps, Gorse Covert

Stephen Moore

Bewsey & Whitecross, Appleton, Orford, Sankey Bridges, Cabul & Quebec

John Murphy

Tenancy Officer: Joel Cummins

Wirral, Central, West Derby, Yew Tree, Everton

Elaine Thomas

Old Swan, Knotty Ash, Roby, Belle Vale

Claire Jagne

Wavertree, Childwall, Picton, Woolton

Nicky Highton

Cressington, Speke & Garston, Allerton & Hunts Cross

David Hale

Princes Park, Greenbank

Caroline Tubb

Riverside, Mossley Hill, St Michaels

Eoin Rudd

Kensington & Fairfield, Tuebrook, Everton, Clubmoor

Phil Campbell

Kirkdale, Everton

Andrew Dillon

Kirkdale, Everton

Gemma Rudge


Bernie Cullen

Cherryfield, Clubmoor, Norris Green, Warbreck, Fazakerley, Kirkby, Maghull, Formby

Josh Morrisey

Anfield, Clubmoor

Sam Bibby

Clubmoor, County

Clara Talbot

Tenancy Officer: Julie Kordzinski

Please note: Some larger areas are split between a number of officers.

Contacting your Neighbourhood Officer

Please contact your Neighbourhood Officer via the Torus Customer Hub: