ONLINE ACCOUNT | We have made some improvements to our Online Portal. If you are struggling to access it, you may need to reset your password or reregister for an online account. For more information, visit torus.co.uk/portalupdate.
Updated: 12 December 2024
Our Neighbourhood Team is key to ensuring a high-quality front-line service for our tenants, residents, and partners.
Following a review of the service in 2024, designed to ensure we are more responsive to tenants needs through spending more time in our Torus neighbourhoods – we have increased the number of Neighbourhood Officers (NOs), reducing the size of the area they cover.
They are a proactive team, with an active presence in the neighbourhoods they are responsible for managing the sustainability of our estates and building safe, strong communities where people want to live.
They will strive to build a strong and healthy relationship with you so we can be there for you when you need us, helping us achieve a ‘right first time’ resolution.
They are your first point of contact for everyday queries about your home and your community.
Our dedicated Neighbourhood Officers deal with a whole range of issues such as:
We also have a dedicated Tenancy Officer and a Neighbourhoods Assistant who deal with a whole range of issues such as:
AREA MANAGER: Jane Lauchlan
TEAM LEADERS: Geraldine Rice / Jeff Keenan / Jodie Gaskell
| Billinge, North Ashton, Rainford, West Lancs | Nina Fian |
| Parr East | Amanda Williams |
| Parr West | Nicola Boardman |
| Parr Mid, Ashtons Green | Natalie Renshall |
| Peasley Cross, Fingerpost | Sharon Williams |
| Thatto Heath | Louise Castley |
| Four Acre | Claire Winstanley |
| Town Centre | Colin Goldthorpe |
| Sutton Heath | Helen Molyneux |
| Newton-le-Willows West | Craig Winterburn |
| Newton-le-Willows West, Lowton, Golborne | Joanna Lowe |
| Newton-le-Willows East | Jennifer Morris |
| Bold and Lea Green, Rainhill, Prescot | Kelly Hargate |
| Sutton | John Thompson |
| Moss Bank | Shelley Sixsmith |
| Windlehurst, Moss Bank South | AnnMarie Hughes |
| Blackbrook, Haresfinch | Lauren Wood |
| Eccleston, West Park | Stephen Coleman |
| Haydock Central | Mike Greaves |
| Haydock/Blackbrook, Wigan | Lorraine McGowan |
Tenancy Officer: Nichola Norton
Neighbourhood Assistant: Charlotte Bate-Nilsson
AREA MANAGER: Charlotte Stenhouse
TEAM LEADERS: Alison Young / Mike Luckett
| North Bewsey, Dallam | Sonia Williams |
| South Bewsey, Town centre, Whitecross (includes Spectra, Town Centre and Whitecross) and Cheshire West (includes Ellesmere Port, Chester - Fardon, Hooton)
|
Philip Redshaw |
| Fairfield & Howley | Robyn Randles |
| Burtonwood, Winwick, Great Sankey North, Great Sankey South, Old Hall, Sankey Bridges, Penketh
|
Michael Claffey
|
| Lymm, Stockton Heath, Grappenhall, Daresbury
|
Frances Cooper |
| Latchford East North (Westy)
|
TBC (recruitment ongoing) |
| Latchford West Ward (Victoria Park)
|
Rebecca Lea |
| Poplars & Hulme West
|
Stephen Moore |
| Poplars & Hulme East (Grasmere/Greenwood/Windermere/Bexhill)
|
Laura Marquis |
| Central Orford - Alder Lane, Watkin Street, Poplars Avenue, Hughes Avenue, Small Avenue, Festival Avenue
|
Simon Howarth
|
| Longford inc. Morgan House, Statham Avenue
|
Dawn McLoughlin
|
| Poulton North & South (Avery, Orange, Cinnamon Brow, Fearnhead, Vulcan, Valiant)
|
Valerie Guard |
| Locking Stumps, Oakwood, Birchwood, Gorse Covert, Glazebury, Croft, Woolston, Rixton
|
Ian Creveul
|
| Northwich inc. Celandine Court | Sonia Willams |
| Cheshire East inc. Sandbach, Crewe, Macclesfield | Ian Creveul |
| Daresbury | Frances Cooper |
Tenancy Officer: Hazel Steele
Neighbourhood Assistant: Emma Cullen
AREA MANAGER: Natalie Gillbanks
TEAM LEADERS: Trish Walker / Julie Smith
| Sandfield Park, West Derby, Norris Green | Michael Holland |
| Clubmoor - Abingdon
|
Josh Morrisey |
| Clubmoor - Daneville
|
Lesley Bland / Julie Kordzinski
|
| Clubmoor - Cherry Lane, Lilly Green | Phil Wilcott
|
| Tuebrook Muirhead, Larkhill | Carla Talbot |
| Town Centre, Wirral | TBC (Recruitment ongoing) |
| Walton, Orrel, Sefton | Pam King |
| Kirkdale West | Andy Dillon |
| Kirkdale East | Sam Bibby |
| Vauxhall (Everton) | Gemma Rudge |
| Vauxhall | Aiden Lavin |
| Everton East | Sian Smith |
| Everton North, Anfield | Debbie Turner |
| Everton West | Abidan Edwards |
Tenancy Officer: Leanne Corke
Neighbourhood Assistant: Ahmed Tijani Mohammed
AREA MANAGER: Mike Philips
TEAM LEADERS: Karen Robinson / Joanne Thomas-Smith
| Kensington, Edge Hill, Arundel | Liam Dodson |
| Woolton, Hunts Cross | Kerry Wynne |
| Aigburth inc. Cressington | Jonathan Daffeh |
| Toxteth, Dingle North | Francis Langley |
| Dingle South | Nicky Highton |
| Wavertree, Childwall | David Hale |
| Old Swan, Green Lane | Mari Griffiths |
| Old Swan, Broadgreen | John Clarke |
| Springwood | Karen Loughran |
| Princes Park | Louise Clarke |
Tenancy Officer: Leanne Corke
Neighbourhood Assistant: Ahmed Tijani Mohammed
Please contact your Neighbourhood Officer via the Torus Customer Hub: