Repair responsibilities and rechargeable repairs

• Keeping the property clean, in good condition and well decorated.
• Carrying out small repairs.
• Maintaining and keeping gardens tidy and free from overgrown trees and rubbish.
• Treating their property with respect and care avoiding wilful damage and neglect (allowing a property to go into disrepair). 
• Keeping the inside of their home clean and decorated to a reasonable standard.
• Maintaining their garden to a reasonable standard, including pruning shrubs, plants, maintaining trees and cutting grass.
• Reporting repairs quickly to prevent on-going damage to their home. 
• Repairing any damage caused deliberately or carelessly by them or anyone who lives with or who is visiting them.
• Arranging and paying for a locksmith to gain access to the property if they lose their keys, including cutting additional keys.
• Ensuring their home is left in a good condition when they move out.
• Maintaining their own appliances and white goods, and ensuring they are safely installed and maintained. 
• Arranging for the treatment of any pest infestations (such as rats, mice, wasps, lice, silverfish, cockroaches etc.) within individual dwellings – *in certain circumstances Torus may arrange and pay for this service – enquire accordingly.
• Allowing us access to their home so that repairs can be undertaken within the appropriate timescales, including access at short notice for emergency repairs. Meeting the cost of repairs that are listed as their responsibility.

Specific tenant related maintenance responsibilities include:

• Replacing plugs and chains to sinks and baths (not including integrated plugs).
• Unblocking sinks, drains and toilets that have been blocked through misuse.
• Replacing Shower Head’s and Hoses.
• Replacing shower curtains. 
• Installing or replacing curtain rails, pelmets, and blinds. 
• Replacing broken toilet seats.
• Filling minor cracks and holes before redecoration.
• Adapting or adjusting doors to accommodate carpets or floor covering (aside from Fire Doors).
• Repairs to their own improvements/alterations.
• Items the tenant, their family or visitors have damaged.
• Replacing lamps and fluorescent tubes (unless fixed behind a screw).
• Installing TV aerials (unless you live in a block of flats).
• Connecting and disconnecting washing machines, tumble dryers and dishwashers.
• Connecting electrical cookers.
• Lock changes and replacing keys/fobs due to loss of keys etc.
• General Pest control treatment – fleas, mice, rats, cockroaches, wasps, bees, birds, squirrels etc. (*in certain circumstances Torus may arrange and pay for this service – enquire accordingly).

Tenants are also responsible for maintaining and repairing parts of the outside of the property including:

• Their own equipment, such as TV aerials (unless communal system), satellite dishes and telephones and their cabling and supply
• Repairs to sheds or storage containers – not attached to the property
• Replacing washing lines in individual dwellings (Torus may replace in communal areas)
• Repairs, improvements, or disposal of structures they have installed 
• Maintenance and cleaning of gardens (including trees, plants, grass, and items within the gardens) – unless in a common area where an estates management service cost is applied.

Torus will not accept any liability for damages or responsibility for maintaining or replacing items installed by tenants (including, for instance, laminate/ceramic flooring or lighting that may become damaged in the course of reasonably undertaking a repair.