July 2024 Direct Debit Migration: Last November, you may have received a letter to advise that you are moving Direct Debit supplier. Unfortunately, due to unforeseen issue, this process was put on hold. However, we are now able to advise that starting 24 July, we are switching to AllPay to manage our Direct Debit payment collections. There should be no impact to payments, but a letter with details will be sent to all DD customers.
Never miss a payment – set up a Direct Debit
A Direct Debit is a payment that can be arranged weekly, fortnightly or by calendar month on any date and is taken automatically from your bank account.
Direct Debit is secure, reliable and protected by the Direct Debit Guarantee.
- Simple to set up and easy to manage.
- Safe, secure and reliable.
- Never miss a payment.
How to set up your Direct Debit
Never miss a payment, set up a Direct Debit now.
If you need help, we can support you to set up your Direct Debit over the phone. Call Torus Customer Hub on 0800 678 1894.
If your rent or service charges change, we’ll always let you know in advance, but your Direct Debit will continue to work as normal.
If your Direct Debit payment is due to be taken on a day that falls on a Bank Holiday, please be aware the payment will not be collected from your bank account and paid to Torus until the next working day. Please ensure you leave the money in your bank account to cover the Direct Debit rent payment.