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What happens if I don't pay?

You risk losing your home if you don't pay your rent.

We want you to enjoy living in your home, but not paying your rent - even once - means that you’re breaking the terms of your Tenancy Agreement.

If you miss a payment, we’ll take immediate action and will contact you by:

  • Telephone
  • Text
  • Email
  • Letter
  • In person at your home (in certain circumstances)

We do this to make you aware of the situation and so we can help you take steps to pay off your arrears. If we don’t hear from you, and you don’t respond to any of our attempts to contact you, we will start legal action.

This can lead to a court application to take possession of your home which isn’t what we want to happen. You will have to pay any legal costs. Legal action of this sort may also affect your ability to get credit or a loan.

If you are experiencing financial pressures and are struggling to pay your rent, please get in touch as soon as possible, as it's better to let us know now. That way we can work with you to reach a solution.

Find out more about what support is available here.