- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Rent and Service Charge Change
- Service Charges
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Torus Talk Facebook group
Join the other customers joining Torus Talk and have your say!
If you would like to get involved digitally, then why not join the other customers in Torus Talk, a closed Facebook group just for Torus tenants and leaseholders.
Torus Talk gives you a chance to feedback on our services, by completing quick surveys and giving us feedback online you will help to develop services, influence policies and protect what’s important for all tenants and leaseholders.
Even if you’re short on time you can help us improve what we do and how we do it.
Join Torus Talk today www.facebook.com/groups/TorusTalk
Please note you will need a Facebook profile and there is a short verification process to ensure you are a Torus tenant/leaseholder.
Please note that customers who are in breach of their tenancy will be refused entry.