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Customer approved – what does it mean?

You may notice that some of our general communications, documents and leaflets feature a “customer approved” badge. This confirms that they have been reviewed by Torus customers, feedback has been given and appropriate changes have been made.

We work with our involved customers to ensure that the information we produce for customers is relevant, clear and understandable. The “customer approved” badge, whose design was voted on by involved customers, shows other customers that the material has been reviewed by tenants prior to release.

Our specialist Tenant Voice panels and members of the Torus Talk Facebook group give feedback on new leaflets and posters, as well as share their ideas on the best way to communicate those messages.

Involved customer panels and Torus Talk members also review our policies, which we open up to all customers via various channels.

This website was developed and tested with customer volunteers through Tenant Voice; the customer voice and feedback has played a vital role in the end result.

“Customer Approved” is a new feature, so we will be adding it from September 2022 to new documents and to communications that have already been “customer approved”.

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