What would you like to do today?
Quick Links
Make a payment
We offer a variety of ways to pay your rent
Report a repair
Let us know about any issues with your property
Complaints & compliments
Give us your feedback
Set up online account
Manage your tenancy 24/7 online
Report ASB
Report anti-social behaviour in your area
Find a job
Employment and training support
Our policies
Read all our policies here
Domestic abuse support
Support for both victims and perpetrators
Your home
Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;
Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!
Making lives better
Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.
Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.
Safety is our priority
We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.
Essential safety checks including – gas, electricity, fire, water, asbestos and lifts.
Tenant Voice
Your landlord, your say
We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.
Landlord News
News
Regeneration of 100-year-old World War 1 memorial hospital unveiled
A community hospital opened in memory of First World War soldiers 100 years ago has been transformed i...
News
Record number of vulnerable older people supported by Torus Group’s Christmas Campaign
£9,163.83 has been raised for Torus Group’s annual Christmas Campaign to provide more than 640 vulnera...
News
Contacting Torus during the Christmas Period in 2024
We’ll be here over the festive period if you need to speak to us. While we’ll run a slightly reduced s...
How we are performing
Current Performance - Q2 2024/25
94.59%
Stage One complaints responded to within target
98.64%
Non-emergency repairs completed within target
73.4%
Satisfaction with repairs
69.04%
Overall satisfaction with the service provided by Torus