Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
COLD WEATHER AND INCREASED CALL NUMBERS: We are currently experiencing a higher number of calls to our 0800 number. Please be patient if you are trying to get through. If you are ringing about frozen pipes or boiler, please check out the advice on the website first. We apologise for any inconvenience.
We offer a variety of ways to pay your rent
Let us know about any issues with your property
Give us your feedback
Manage your tenancy 24/7 online
Report anti-social behaviour in your area
Employment and training support
Read all our policies here
Support for both victims and perpetrators
Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;
Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!
Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.
Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.
We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.
A new programme of Stock Condition Surveys started in early 2023, and over the next year we are aiming...
Torus is currently on site in Haydock, St Helens, which will see tenants in 59 Torus homes benefit fro...
Torus Group believes that every vulnerable adult, child, and young person deserves to live a life free...
Current Performance - Q2 2023/24
Complaints resolved within target
Repairs completed within target
Satisfaction rate with repairs services
Decent homes standard met