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Torus Group Policies

Anti-Bribery Policy (pdf)
Processing of Special Category Data and Criminal Offence Data Policy (pdf)
Anti-Fraud Policy (pdf)
Neighbourhoods Policy (pdf)
Anti-Money Laundering Policy (pdf)
Rechargeable Repairs Policy (pdf)
Anti-Social Behaviour Policy (pdf)
Rent and Service Charge Setting Policy (pdf)
Asbestos Safety Policy (pdf) Responsive Repairs & Maintenance Policy (pdf)
Complaint Policy (pdf)
Safeguarding Adults Policy (pdf)
Data Protection Policy (pdf)
Safeguarding Children Policy (pdf)
Damp and Mould Policy (pdf)
Shareholding Membership Policy (pdf)
Discretionary Compensation Policy (pdf)
St Helens Allocations Policies (link)
Domestic Abuse Policy (pdf) Succession Policy (pdf)
Electrical Safety Policy (pdf)
Tenancy Policy (pdf)
Empty Homes Standards Policy (pdf)
Torus Allocations Policy (pdf)
Fire Safety Policy (pdf)
Torus Competition Rules (pdf)
Gas and Carbon Monoxide Safety Policy (pdf)
Torus Supply Chain Code of Conduct (pdf)
Grounds and Tree Maintenance Policy (pdf)
Torus Service Charge Policy (pdf)
Income Collection and Recovery Policy (pdf)
Unacceptable Service User Policy (pdf)
Lifting Equipment Safety Policy (pdf) Warrington Allocations Policies (link)
Liverpool Allocations Policies (link)
Vulnerability and Reasonable Adjustments Policy (pdf)
Pet Policy (pdf)
Water Safety Policy (pdf)

Torus Group Strategies

Asset Management Strategy (pdf) Safeguarding 'Think Family' Strategy 2024-27 CONDENSED (pdf)
Customer Experience Strategy (pdf) Sustainable Heating Strategy (pdf)
Environmental Sustainability Strategy (pdf)
Tenant Voice Strategy (pdf)
Safeguarding 'Think Family' Strategy 2024-27 FULL (pdf)