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Contact Form
Complete our customer contact form and we will get back to you as soon as we can.
Contact form
Call Us
Mon - Fri, 8am - 8pm, Sat 8am - 12n
Out of hours, weekends & holidays – emergency repairs only.
0800 678 1894
Our service standards
We aim to deliver high-quality services every time you get in touch and every time we visit your home. Our service standards set out our commitments in terms of the levels of service you can expect as a Torus tenant.
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Popular searches
I want an account balance
Text “Balance” to 07520 660 235
You will receive an automatic response showing your balance at the close of business on the previous day.
Remember, this service will only work if we have an up-to-date mobile number for you. Contact us today to update your details.
Or log into your online account.
MP and Councillor enquiries
Torus has established designated email inboxes for you to contact us and to send your enquiries to. If you are an MP or a Councillor, you can make contact with Torus via your usual Torus contacts, or email our Customer Hub inbox info@torus.co.uk. A member of staff will then forward your enquiry to the correct designated inbox.
Please note, this inbox is not for general or customer enquiries. If you are a Torus tenant or leaseholder, or you have a general enquiry, you should use the contact details at the top of this page to ensure a response from the right team.
Media enquiries
If you're a journalist with a press enquiry, please send it directly to our Communications Team by emailing: communications@torus.co.uk
This email account is only monitored Monday to Friday during office hours.
Our offices
Torus Liverpool
Address:
The Observatory, 1 Old Haymarket, L1 6RA
Office opening hours:
Mon - Fri. 8.30am - 5pm
Torus St Helens
Address:
Central, 4 Corporation Street, WA9 1LD
Office opening hours:
Mon - Fri. 9am - 5pm
Torus Warrington
Address:
Bank Park House, Kendrick Street, WA1 1UZ
Office opening hours:
Mon - Fri. 9am - 5pm