Contact Us
Contacting us over Christmas
We’ll be here over the festive period if you need to speak to us. We have made some changes to our opening hours from 24 December until 2 January 2025. While we’ll run a slightly reduced service with fewer people than normal, we’ll do all we can to help.
You can find more information on the Contacting Torus during the Christmas Period news page.
Please note that calls to 0800 numbers are free from UK landlines and may be recorded for monitoring purposes.
Contact Form
Complete our customer contact form and we will get back to you as soon as we can.
Contact form
Call Us
Mon - Fri, 8am - 8pm, Sat 8am - 12noon
Out of hours, weekends & holidays – emergency repairs only.
0800 678 1894
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Our service standards
We aim to deliver high-quality services every time you get in touch and every time we visit your home. Our service standards set out our commitments in terms of the levels of service you can expect as a Torus tenant.
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Popular searches
I want an account balance
Text “Balance” to 07520 660 235
You will receive an automatic response showing your balance at the close of business on the previous day.
Remember, this service will only work if we have an up-to-date mobile number for you. Contact us today to update your details.
Or log into your online account.
MP and Councillor enquiries
Torus has established a designated email inbox for you to contact us and to send your enquiries to. If you are an MP or a Councillor, you can make contact with Torus via your usual Torus contacts, or email our Customer Hub inbox info@torus.co.uk. A member of staff will then forward your enquiry to the correct designated team/inbox.
Media enquiries
If you're a journalist with a press enquiry, please send it directly to our Communications Team by emailing communications@torus.co.uk. This email account is only monitored Monday to Friday during office hours.
Subject Access Requests
Individuals have the right to access information about their personal data that Torus is processing. Individuals can exercise this right easily and at reasonable intervals to verify the lawfulness of the processing. To submit a Subject Access Request, please complete the form at the link below.
Our Office Receptions
Between Christmas and New Year, our Torus receptions opening times are slightly different. They will close at 4pm on Monday, 24 December, and reopen at 9am on Friday, 27 December. They will close on Tuesday, 31 December, at 4pm and reopen at 9am on Thursday, 2 January 2025, when we return to our usual opening hours.
See the Torus Reception Opening Times chart to check our opening times in more detail.
Torus Liverpool
Address:
The Observatory, 1 Old Haymarket, L1 6RA
Office opening hours:
Mon - Fri. 8.30am - 5pm
Torus St Helens
Address:
Central, 4 Corporation Street, WA9 1LD
Office opening hours:
Mon - Fri. 9am - 5pm
Torus Warrington
Address:
Bank Park House, Kendrick Street, WA1 1UZ
Office opening hours:
Mon - Fri. 9am - 5pm