Important information about Internet Explorer and Torus websites Close
Please note that to provide the most secure and reliable service to our visitors the Torus Group websites will no longer support the Internet Explorer web browser.
We recommend upgrading to one of the latest Microsoft Edge, Google Chrome or Firefox browsers.
Microsoft support for Internet Explorer 11 on many versions of Windows ended on 15 June 2022. Click here for more information: (https://blogs.windows.com/windowsexperience/2022/06/15/internet-explorer-11-has-retired-and-is-officially-out-of-support-what-you-need-to-know/)
Please note that calls to 0800 numbers are free from UK landlines and may be recorded for monitoring purposes.
Complete our customer contact form and we will get back to you as soon as we can.
We aim to deliver high-quality services every time you get in touch and every time we visit your home. Our service standards set out our commitments in terms of the levels of service you can expect as a Torus tenant.
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Text “Balance” to 07520 660 235
You will receive an automatic response showing your balance at the close of business on the previous day.
Remember, this service will only work if we have an up-to-date mobile number for you. Contact us today to update your details.
Or log into your online account.
Torus has established designated email inboxes for you to contact us and to send your enquiries to. If you are an MP or a Councillor, you can make contact with Torus via your usual Torus contacts, or email our Customer Hub inbox email@example.com. A member of staff will then forward your enquiry to the correct designated inbox.
Please note, this inbox is not for general or customer enquiries. If you are a Torus tenant or leaseholder, or you have a general enquiry, you should use the contact details at the top of this page to ensure a response from the right team.
If you're a journalist with a press enquiry, please send it directly to our Communications Team by emailing: firstname.lastname@example.org
This email account is only monitored Monday to Friday during office hours.
The Observatory, 1 Old Haymarket, L1 6RA
Office opening hours:
Mon - Fri. 8.30am - 5pm
Central, 4 Corporation Street, WA9 1LD
Office opening hours:
Mon - Fri. 9am - 5pm