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Please note that calls to 0800 numbers are free from UK landlines and may be recorded for monitoring purposes.

Contact Form

Complete our customer contact form and we will get back to you as soon as we can.

Contact form

Call Us

Mon - Fri, 8am - 8pm, Sat 8am - 12n
Out of hours, weekends & holidays – emergency repairs only.

0800 678 1894

Email Us

Email our customer service hub at and we'll be back in touch.

Email us


If you are hard-of-hearing or speech-impaired, you can use this free service.

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Our service standards

We aim to deliver high-quality services every time you get in touch and every time we visit your home. Our service standards set out our commitments in terms of the levels of service you can expect as a Torus tenant.

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Popular searches

I want an account balance

Text “Balance” to 07520 660 235 

You will receive an automatic response showing your balance at the close of business on the previous day. 

Remember, this service will only work if we have an up-to-date mobile number for you. Contact us today to update your details.  

Or log into your online account. 

I want to report a repair

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Report Anti-social Behaviour (ASB)

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I want to make a payment

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Find out how to get involved

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I would like some help and support

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I want to make a complaint

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MP and Councillor enquiries

Torus has established a designated email inbox for you to contact us and to send your enquiries to. If you are an MP or a Councillor, you can make contact with Torus via your usual Torus contacts, or email our Customer Hub inbox A member of staff will then forward your enquiry to the correct designated team/inbox.

Media enquiries

If you're a journalist with a press enquiry, please send it directly to our Communications Team by emailing This email account is only monitored Monday to Friday during office hours.

Subject Access Requests

Individuals have the right to access information about their personal data that Torus is processing. Individuals can exercise this right easily and at reasonable intervals to verify the lawfulness of the processing. To submit a Subject Access Request, please complete the form at the link below.

Subject Access Request

Our offices

Photo of the outside of the Torus Liverpool office

Torus Liverpool

The Observatory, 1 Old Haymarket, L1 6RA
Office opening hours:
Mon - Fri. 8.30am - 5pm

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Aerial shot of the front of the Torus Central office in St Helens

Torus St Helens

Central, 4 Corporation Street, WA9 1LD
Office opening hours:
Mon - Fri. 9am - 5pm

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Photo of the outside of Bank Park House

Torus Warrington

Bank Park House, Kendrick Street, WA1 1UZ
Office opening hours:
Mon - Fri. 9am - 5pm

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