Information for new tenants – one stop shop

A one stop shop for information for our new tenants

• Repairs
• Keeping you safe
• Getting involved
• Support
• What you can expect from Torus

As a new tenant you will have received your tenancy agreement and a welcome pack full of information to help you settle into your new home.

We understand that moving into a new home can be daunting, with so much to arrange and sorting out to do, so we wanted to make life a little easier and create you a one-stop-shop of information for new tenants.

Customer Services Standards – what you can expect from Torus

Complaints, compliments and feedback

At Torus, our customers are at the heart of what we do, and we are committed to delivering a high-quality service.

We try hard to provide the right services, at the right time and the right place. But we also understand that there are times when you might not be satisfied.

If you’re not happy - we want to know about it straight away so that we can resolve things quickly for you. We are here to listen and learn and welcome your feedback, which helps us to develop and improve services for you.

It’s important to tell us when things go right or when they go wrong so we can continue to improve our service to you.

Find out more about our complaints process here

Torus Policies and publications

We’re proud of our work and achievements, but we don’t expect others to take our word for it. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing. Want to find out more?

Policies and Strategies   Publications   Annual Report 2021/22