Your Home
- Rent and Money Matters
- Ways To Pay Your Rent
- Set Up A Direct Debit
- What Happens If You Don't Pay Your Rent
- Struggling To Pay - Help and Support
- Non-Collectable Weeks
- Make a payment online
- Universal Credit and benefits
- Rent and Service Charge Change
- Service Charges
- Reporting Repairs
- Types of Repairs
- Repair Responsibilities and Rechargeable Repairs
- Disrepair
- Damp and Mould Issues
- Anti-Social Behaviour (ASB)
- Reporting ASB
- Dealing With Noise Nuisance
- Hate Crime and Harassment
- Cuckooing - What it is and what to do
- Your Home, Your Safety
- Gas Safety and Gas Safety Checks
- Fire Safety
- Electrical Safety
- Asbestos Safety
- Water Safety
- Lift Safety
- Meter Tampering
- Flood Safety
- Communal Areas
- Seasonal Safety Tips
- Building Safety - High-Rise Blocks
- Keeping you safe - Safeguarding
- Reporting concerns – abuse & neglect
- Private Fostering and Protecting Children
- Complaints, Compliments and Feedback
- How to make a complaint
- How to give a compliment
- Learning from Complaints and Feedback
- Tenant Voice - Get Involved
- Ways to Get Involved
- Together with Tenants Charter
- Consultations, Opportunities and Projects
- You Said, We Did
- Customer approved – what does it mean?
- Estate Walkabout and Impact Days
- Your Tenancy
- Your Tenancy Agreement
- Tenancy Responsibilities
- Succession
- Ending Your Tenancy
- Absence From Your Home
- Your Neighbourhood Officer
- Death of a Tenant
Make a Complaint
Things go wrong from time to time and by telling us what’s gone wrong on our complaints form, we can help put things right for you.