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Lift safety

We are responsible for ensuring the safe working, operation and statutory compliance of lifts in properties we own or manage.

These include:

  • Domestic lifts and lifting equipment e.g. hoists, stairlifts
  • Passenger lifts

We have systems in place to inspect, maintain and repair lifts.

Why lift safety matters

We know that lifts breaking down can present a risk to tenants and cause considerable inconvenience, so it is important that they are regularly serviced and well maintained.

Torus is committed to ensuring the safety of tenants and residents. We have a responsibility to comply with legislation including the Lifting Operation and Lifting Equipment Regulations 1998.

Lift inspections and servicing

The frequency of the lift checks and inspections vary based on the type of lift:

Type Inspection Frequency Servicing Frequency
Passenger Lift Twice a year 4 times a year
Domestic Hoist Twice a year Twice a year
Domestic Stairlift Once a year Twice a year

A contractor will inspect the lift, carry out scheduled maintenance and report any work to be carried out with suggested timescales. It is important that work is completed on time.

We will always write to you ahead of your lift check or inspection So, if your appointment isn’t convenient you have plenty of time to let us know and rebook for a time that suits you better. To rebook your gas appointment, you can:

Please try to let us know ahead of the date of your original appointment so that we don’t turn up as planned.

Allowing access to your home: It’s a condition of your tenancy agreement to allow access for lift checks and inspections. If you don’t allow our contractor into your home to carry out your safety check, you may be putting your life and those of your family and neighbours at risk. As a result, we may take legal action to gain access and recharge the associated costs back to you. We would rather not have to do this, so please work with us and let us in.

What do you need to do stay lift safe

  • Allow access to our staff and contractors to carry out inspections, maintenance and repairs when required.
  • If you have any concerns about a lift you use, please report them to us.
  • Make sure you know how to get help if you become trapped in a lift.

If you have any questions or concerns about the visit or need any advice and support please call us, we will do our best to help.

Contact us