Want to make a difference?

Working alongside the Torus Group Board, and comprising of tenant volunteers, our LOC meets quarterly to focus on customer service standards and performance. Training provided.

Click here to find out more about the current LOC committee members

If you are a tenant or leaseholder and have been actively engaged with Torus, you can apply to become a shareholder and attend the Annual General Meeting and other shareholder events.

Torus operates a policy of Open Membership which allows tenants and leaseholders to apply to become shareholders of Torus. Becoming a shareholder is a great opportunity to get more involved and to help Torus to promote tenant engagement and retain strong links with the communities it serves, across the three heartlands of Liverpool, St Helens and Warrington.

As a shareholder you will be invited to attend the Annual General Meeting and to vote on policy decisions, you will also be invited to attend shareholder briefings and other engagement events.

If you are interested in becoming a shareholder and you satisfy the criteria set out in the Shareholding Membership Policy, you will need to complete an application form and pay £1.00. Contact the Torus Governance Team to find out more on 0800 678 1894 or email info@torus.co.uk.

This panel will monitor and scrutinise Torus services, they will meet regularly to review findings and make recommendations for improvements to service delivery for all tenants.

A scrutiny group is a small group of residents who work independently to research a specific topic in depth to see if there are areas of improvement. These improvements could result in money saved, services changed or training programmes introduced.  The purpose of our Scrutiny Group is to scrutinise and report on Torus’ services. It holds the Company to account by challenging Service Teams to improve performance by identifying areas for improvement and offering recommendations. The tenant's perspective is an important part of this process.

The role

You will work alongside senior staff and tenant and leasehold representatives from across our three heartlands. The groups work is reported to the Landlord Operations Committee (LOC) who oversee and make decisions on local customer service standards and performance.

As a member of the group, you will:

• receive help and training,
• have access to the relevant equipment to help you to participate digitally – a device and internet access
• develop a wide range of skills which may help if you were applying for jobs or looking for voluntary work.
• use your existing skills and experience
• meet new people and make new friends.
• The group meets every month (virtually and in person)

We cover all reasonable out of pocket expenses.

Have your say on the services that matter to you by reviewing new or existing policies. This can be by an online form, a virtual session or in person.

This group meets regularly to cover a wide variety of topics, members will help us deliver first-class day-to-day repairs and planned maintenance service, by working with us to monitor the service and support Torus to raise standards and ensuring the provision of an efficient, consistent responsive repairs service which represents value for money for customers.

Plus the group discusses environmental and home initiatives, sharing ideas to improve the Torus Green agenda and creating sustainable homes and communities. And finally, talk about all things new-build, looking at specifications in new homes, new home user guides, standard house types and any other customer-focused development issues.

Support Torus to monitor and improve how customer complaints are handled. The panel will be involved in reviewing the complaints policy, looking at complaints journeys and supporting Torus to learn from complaints and improve the customer experience.

Help to ensure that all customer communication meets the needs of Torus’ customers in terms of content, tone, style and language.  The group will meet bi-monthly online.

This group plays an important part in ensuring the services we provide meet the needs of our diverse communities. The group meets six times a year and helps to shape and improve Torus services.

A special group for Torus leaseholders and shared owners to give views on issues and services that impact them.

Housing Teams in our Extra Care and Sheltered Schemes hold regular resident meetings, giving residents the opportunity to discuss issue and have their say on how their service is run.  Meetings are held regularly in each scheme.

Torus Foundation, Torus’s charitable arm, help fund community projects through their Community Investment Fund (CIF).

Our Community Investment Fund Panel meets regularly to review all CIF applications and help decide which will benefit Torus tenants and communities the most.

Find out more about the fund

Join Torus Teams on your estates, for a range of community events, that identify issues and listen to concerns from residents. Dates and times are promoted to the individual community/estates. 

Find out more about events