We’re delighted to announce the launch of our Annual Report for 2021/22, which is available to read online and in print.

It provides a clear insight into our achievements and milestone moments over the last year, whilst also analysing areas under improvement. It is underpinned with examples throughout of how we’re working in partnership with tenants to move forward and continue growing stronger communities.

Producing and publishing the Annual Report is a key process in our yearly cycle, as it allows us to reflect and examine activity across the Group in detail. We also use it as an opportunity to ensure tenants remain at the heart of everything we do.

The report this year explores performance across several key areas, including handling of complaints, tenant support services, repairs, investment in homes, keeping you safe and providing value for money. It also shows how we’ve worked hard to make a real difference across our communities, many of which are battling lasting impacts of the Covid-19 pandemic and beginning to feel the strains of the cost-of-living crisis.

Another purpose of the report is to explain how we invest, manage and monitor our money so we can do even more for you, your family and your neighbourhood. It ends by showing these plans in the context of our key priorities and deliverables for the year ahead.

The 2021/22 report is available in the following formats:

• Online

• Torus Annual Report 2021/22 – PDF version

Download or print your own copy.

• A printed version is available by request for those who are unable to access the report digitally – request yours by contacting the Torus Tenant Voice Team by calling 0800 678 1894 (Mon-Fri, 8am-5pm) or emailing tenantvoice@torus.co.uk by Friday 4 November 2022.

• Printed copies will be available in our public receptions, communal areas and supported living schemes for residents (from 10 October).

More of what matters to you

You’ll hear a lot of tenant voices in this report and the difference they make. Our tenants thoroughly review our annual report, so it is shaped by the things that matter most to you. We’re always looking for ways to improve, so tell us what you think. Email any suggestions to annualreport@torus.co.uk.

Torus Financial Statement 2021/22

Along with the Annual Report, the Torus Financial Statement provides an open and transparent view of what we’ve achieved over the past financial year. You can download the Torus Group Financial Statement 2021/22 here (pdf).

We would like to say a huge thank you to all the fantastic tenants who contributed to our 2021/22 Annual Report. Whether you posed for a photo, allowed us to share your story, or have been working with us to develop and improve our services over the years, your support is much appreciated.

We hope you enjoy reading the report and we look forward to hearing your feedback!