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How we’re performing

As an open and transparent organisation, we want you to know how well we’re performing. Sharing regular performance updates makes sure that you can see how we’re performing on the things that matter most to you. On this page, you’ll see our key performance indicators, which we update every quarter.

Current Performance - Q2 2024/25

69%

Overall satisfaction with the service provided by Torus

30.6%

Satisfaction with our approach to handling complaints

73.4%

Satisfaction with repairs

99.9%

compliance with decent homes standard

Find out more here
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Performance dashboards

Here you can see how well we are operating against key performance indicators set by ourselves and external regulators. The data on these dashboards is live and used to ensure we deliver quality services and also identify areas for improvement. In addition to indicators reflecting our performance for customers, there are also data sets reflecting Strategic Growth and delivery of the Group Corporate Plan.

View our latest Tenant Satisfaction Measures and performance figures

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Our Reports

We’re proud of our work and achievements, but we don’t expect others to take our word for it. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing. Want to find out more?

Latest reports