Regulator of Social Housing Grading
The Regulator of Social Housing inspects social housing providers, like Torus, every 4 years. This inspection looks at governance, viability and consumer standards.
Housing providers are graded on a scale of 1 to 4, with 1 being the most compliant and 4 being the least. In May 2025, Torus was graded G1, V1, and C2 by the Regulator. In April 2026, the Regulator confirmed Torus has moved from C2 to C1 and now holds the highest ratings across all regulatory areas: C1 for consumer, G1 for governance and V1 for financial viability.
Governance
G1
Viability
V1
Consumer
C1
Tenant Satisfaction Measures
Here you can see how well we are operating against key performance indicators set by ourselves and external regulators. The Tenant Satisfaction Measures (TSM) are used to ensure we deliver quality services and identify areas for improvement.
Our Reports
We’re proud of our work and achievements, but we don’t expect others to take our word for it. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing.