Current Performance - Q3 2023/24
88.7%
of complaints responded to within target
98.6%
of repairs completed within target
74.4%
satisfaction rate with repairs services
99.9%
compliance with decent homes standard
Performance dashboards
Here you can see how well we are operating against key performance indicators set by ourselves and external regulators. The data on these dashboards is live and used to ensure we deliver quality services and also identify areas for improvement. In addition to indicators reflecting our performance for customers, there are also data sets reflecting Strategic Growth and delivery of the Group Corporate Plan.
Our Reports
We’re proud of our work and achievements, but we don’t expect others to take our word for it. We’re a transparent organisation that’s honest about its successes and areas where we could do better. Each year we publish reports and a wide range of other content that shines a light on our work and how we’re performing. Want to find out more?