We are pleased to announce that we have published our Annual Customer Report for 2025 to 2026.

We have worked closely again with our Tenant Editorial Panel to bring you this year’s report. The panel gave us feedback about what they wanted the report to look like and the wording they preferred us to use.

Ray Semple, Tenant Editorial Panel Chair, said:

“Like last year, I’m very pleased that we have been part of the team to produce this annual report and have our voices heard. We have built on what we did last year. We looked at what we felt worked and what didn’t. I’m so proud of the impact our panel has had."

You can get the report on our website. You can use the ReachDeck accessibility tool for text-to-speech, reading help, and translation. From late November, you can collect a printed copy of the report from our public receptions and supported living schemes.

We want to keep our carbon footprint down and not print too many copies, so if you need a printed version, can’t access the report digitally or need the report in other formats, contact our Tenant Voice Team by Thursday 31 October 2026. They will work with you to find the best option.

Using ReachDeck

ReachDeck is a tool you can use to help make the report accessible. ReachDeck can add text-to-speech, translation, and reading support tools to the report. ReachDeck is free to use on our website.

• On your computer, click the stick-figure icon at the top right-hand side of the screen to get the accessible version.
• On your mobile, click on the 'burger' menu to use ReachDeck to access the report. The 'burger' menu is usually 3 horizontal lines.

Ordering your copy in another format

If you can't access the report digitally, you can ask for an alternative format, such as braille or large print.

To discuss what you need or order a printed copy, contact our Tenant Voice Team by Thursday 31 October 2026, and we will do our best to help.

• Email [email protected]
• Call 0800 678 1894 Monday to Friday: 8am to 8pm. Saturdays: 8am to 12 pm