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Read all our policies here
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Your home
Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;
Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!
Making lives better
Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.
Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.
Safety is our priority
We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.
Essential safety checks including – gas, electricity, fire, water, asbestos and lifts.
Tenant Voice
Your landlord, your say
We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.
Landlord News
News
Torus Group Wins Team of the Year at the Housing Heroes Awards 2025
Torus Group is thrilled to win Team of the Year at the Housing Heroes Awards 2025.
Organised by...
News
Marking Mary’s milestone birthday with flowers, cake, and ukuleles
We have had the pleasure of celebrating one of our lovely Liverpool sheltered scheme residents turning...
News
Regulator of Social Housing Inspection Outcome
We are pleased to announce that Torus has retained G1 for Governance and V1 for Viability, and has gai...
How we are performing
2024/25 Tenant Satisfaction Measure results for low cost rental properties
73.8%
Overall satisfaction with the service provided by Torus
93.8%
Stage one complaints responded to within target
99.9%
Emergency repairs completed within target
76.3%
Satisfaction with repairs