Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Repairs service

Repairs during Covid-19:

We are experiencing high demand so might not respond as quickly as you're used to.

Service Update (January 2022): Repairs and Maintenance – possible delays

Following the implementation of a new IT system in September system we are still experiencing some problems, resulting in delays with some repairs. Please bear with us as we are working as hard as we can to get everything back to normal. Thank you for your patience and we are sorry for any inconvenience.