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Tenants help design Customer Service Excellence Training

Tenants help design Customer Service Excellence Training

This June, six involved tenants joined us to test the Customer Service Excellence Training that t...
Could your children qualify for free school meals?

Could your children qualify for free school meals?

The cost of school meals and packed lunches can really add up, especially if you have more than one...
Tenant Satisfaction Measures 2023/24 – the results are in!

Tenant Satisfaction Measures 2023/24 – the results are in!

Thank you to everybody who completed a Tenant Satisfaction (TSMs) Survey this year - a huge 4,343...
Specialist homes for people with learning disabilities that transform lives

Specialist homes for people with learning disabilities that transform lives

Torus is committed to providing specialist homes to support people who may just need that little...
Making an IMPACT in our communities in 2024

Making an IMPACT in our communities in 2024

Following on from our 2023 commitment to get back into our communities and reconnect with custome...
Involved customers speak to HMS about complaints, repairs and improving the customer journey

Involved customers speak to HMS about complaints, repairs and improving the customer journey

This June, nine involved customers from across our communities joined Torus and our contractor pa...
Think Family: Continuing to play our role to protect our customers and children

Think Family: Continuing to play our role to protect our customers and children

This month, Torus continues its journey and commitment to ensuring that every adult, child and yo...
Could you qualify for Local Council Tax Reduction?

Could you qualify for Local Council Tax Reduction?

Updated: 3 May 2024
If you receive Universal Credit or if you’re on a low income...
Torus tenants meet The Housing Ombudsman

Torus tenants meet The Housing Ombudsman

This month involved tenants from Torus and a host of other Social Housing Providers met The Housi...
Torus boosts provision of homes for older people in Wirral

Torus boosts provision of homes for older people in Wirral

Torus is set to open Spinnaker House, a modern 102-apartment affordable rent, Extra Care developm...
Giving care leavers in St Helens a safe place to call home

Giving care leavers in St Helens a safe place to call home

Torus Group is working with St Helens Borough Council (SHBC) to convert unused offices into seven...
Discretionary Housing Payments (DHP) applications – make a claim

Discretionary Housing Payments (DHP) applications – make a claim

Could you qualify for help to pay your rent?
If you're claiming housing benefit or the h...