Rent and service charge change 2026 - Your rent and service charge booklet for 2026 to 2027 will be with you by the end of February. Please keep your booklet in a safe place. Learn more at torus.co.uk/rentchanges26

Customer research survey - We are carrying out some research from Monday, 23 February until Friday, 20 March 2026. You might be contacted by our research partners. Find out more.

Report ASB

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Are you a Torus Group tenant? ^*

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What is the exact nature of the problem? ^*

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Who or what is causing the problem? ^*

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When and where does this happen? ^*

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How does this problem affect you? ^*

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Are there any other witnesses? ^*

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Are the police involved? If yes, please provide the crime reference number (if known). ^*

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Any further information? ^*

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Have you spoken to your neighbour about the issue you're reporting? ^*

Yes

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Have you reported the same incident in the past three months? ^*

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Do you have any vulnerabilities or a support worker? ^*

Yes

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