Torus extends its heartfelt sympathy to the victims’ families following the tragic and heartbreaking events in Southport.

After the recent appalling scenes which have impacted on our communities, we understand these disturbances may cause concern and distress for our tenants and customers.

In times like these, we are committed to the safety and wellbeing of people living in our homes and in our communities.

Torus stands firmly against all forms of hate crime and is committed to creating an environment that promotes inclusion where every individual feels valued and safe. We will work with the police, stakeholders and community groups to ensure that we do all we can to build a community where everyone belongs and there is no room for hate.

We are here if you need us

We are here if you need us and have teams on hand that can offer support and advice if you are affected by recent incidents. Please do not hesitate to reach out at any time; we are ready to help you through this challenging period.

How to contact us:

• Email: info@torus.co.uk
• In person: Visit Bank Park House, The Observatory, Central (Mon-Fri 9am-5pm)
• Call: 0800 678 1894 (Mon-Fri 8am - 8pm, Sat 8am-12 midday)

Reporting hate crime

• If you experience hate crime, please contact the police. If the situation is an emergency call 999.
• Hate crime is a criminal offence and you can also report any occurrences of hate crime that you witness to the police that are not directed at you.
• You can also share hate crime information anonymously via Crimestoppers on 0800 555 111.
• Once you have reported an incident to the police, please also contact us with the details for further advice and assistance.

Reporting any vandalism to your home

If you experience any damage to your property, hate crime vandalism or graffiti to your home or in communal areas, please report this via:

• Email: info@torus.co.uk
• In person: Visit Bank Park House, The Observatory, Central (Mon-Fri 9am-5pm)
• Call: 0800 678 1894 (Mon-Fri 8am - 8pm, Sat 8am-12 midday)

We are committed to removing any hate crime graffiti within 24 hours.

Tenancy agreement reminder

Anti-social behaviour(ASB), harassment and hate related crime can have a devastating effect on individuals and or communities.

Torus takes all complaints of this nature seriously and aims to respond promptly and efficiently to all reports, our responses will be tailored to the situation and put the victim at the heart of our response.

We will use all the tools and powers available and do work closely with partners to tackle ASB and are prepared to take firm action against any tenant or members of their household who blight the lives of others, disturb the peace and quiet of the neighbourhood and behave in a way that shows no regard for their neighbours, Torus employees or contractors or Torus property.

Torus take this opportunity to remind tenants that breaching the terms of their tenancy, if proven, may ultimately put their home at risk and not only in relation to ASB, hate crime and harassment but also where they, or a member of their household engage in riot related offences.

Inclusion Commitment

Torus is committed to providing an inclusive and supportive experience for all our tenants and customers. Let’s pull together as a community to uphold the values of respect and diversity, creating a place to grow stronger communities and where everyone feels they belong.