You will receive your rent and service charge change information for 2025/2026 by the end of February. We are using a new booklet format and will send you this booklet in the post.

If you claim Housing Benefit or Universal Credit, you must keep your rent or service charge change booklet in a safe place.

If you need help paying your rent or service charge, please get in touch with us as soon as you can.

Torus follows government guidance to calculate and set your rent each year. Social housing landlords, like Torus, must set their rents in line with the Regulator of Social Housing’s Rent Standard. This is the standard method used by all housing associations.

We use the government’s guidelines for setting your rent based on the Consumer Price Index (CPI). Consumer Price Index or CPI measures the change in prices of everyday goods and services typically bought by UK households.

We work out your rent by taking the previous September’s CPI rate, which was 1.7% in 2024, and adding 1% to it. Your rent will increase by 2.7% from April 2025.

Your rent and service charges changes will apply from: 

• Monthly charges - 1 April 2025

• Weekly charges - 7 April 2025.

You’ll find more information about your rent and service charge changes is in your booklet and on the rent and service charge change webpage.