FLOODS: For flood enquiries or support, call Torus Customer Hub on 0800 678 1894 or email flooding@torus.co.uk. You can also contact Warrington Borough Council's wellbeing support on 01925 818017 option 4 or email warringtonwellbeing@warrington.gov.uk. For the latest information, visit torus.co.uk/warringtonfloods25.
Sanctuary schemes support victims of domestic abuse to feel safe in their own homes with the installation of additional security equipment to the property.
From 1 October 2021, claimants living in a social sector property that has been adapted under a sanctuary scheme will be excluded from the Bedroom Tax. This applies to both Housing Benefit and Universal Credit.
However, this exception is not automatic.
You will need to contact your local Housing Benefit Office and inform DWP (can be done through your Universal Credit journal). You will also need to provide written evidence from a person acting in an official capacity.
A person acting in an official capacity includes a health care official, police officer, social worker, employer, trade union representative, as well as any public, voluntary or charitable body which has had contact with them about the domestic abuse.
Housing Benefit (HB) and Universal Credit (UC) claimants will now be excluded from the Bedroom Tax if:
If you meet the criteria and need support accessing your Bedroom Tax exemption, we are here to help.
Contact your local Benefit Office: