Our shared ownership solutions could make it more affordable.
If you or someone you know is over 55 and needs a little more support at home, we may be able to help.
There are a few things you can contact us about right here, on our website
Making repairs a little easier
A simple way to pay your rent
Manage your account online
Tell us about the issue here
If you're looking for advice and information, have you tried our help centre?
For more information visit our Help Centre
Report repairs, make a payment and access other services using the 24/7 My Account online portal. Register now.
Using the online form.
You can also email us at firstname.lastname@example.org
Torus Customer Hub: 0800 678 1894 open Mon - Fri 8am -5pm
Emergency repairs out of hours: 0800 678 1894 (evenings from 5pm, weekends and holidays)
If you are deaf, hard-of-hearing and speech-impaired, you can use the free BT Relay UK service for, find out more here.
Please note that calls to 0800 numbers are free from UK landlines and may be recorded for monitoring purposes.
Our public receptions are now open:
Central, 4 Corporation Street, St Helens, WA9 1LD
Bank Park House, Kendrick Street, Warrington, WA1 1UZ
Monday – Friday, 9am – 5pm
The Observatory, 1 Old Haymarket, Liverpool City Centre, L1 6RA
Monday – Friday, 8.30am – 5pm
If you wish to make a complaint or provide a compliment, please head to the Complaints & Feedback page.
Find out more in the Press Office.