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Report repairs, make a payment and access other services using the 24/7 My Account online portal. Register now.
Using the online form.
You can also email us at info@torus.co.uk
Call
Torus Customer Hub: 0800 678 1894 open Mon - Fri 8am -5pm
Emergency repairs out of hours: 0800 678 1894 (evenings from 5pm, weekends and holidays)
If you are deaf, hard-of-hearing and speech-impaired, you can use the free BT Relay UK service for, find out more here.
Please note that calls to 0800 numbers are free from UK landlines and may be recorded for monitoring purposes.
Visit
Our offices are open Mon – Fri 9am – 12.30pm
- Central, 4 Corporation Street, St Helens, WA9 1LD
- Bank Park House, Kendrick Street, Warrington, WA1 1UZ
- The Observatory, 1 Old Haymarket, Liverpool City Centre, L1 6RA.
Make a Complaint
If you wish to make a complaint or provide a compliment, please head to the Complaints & Feedback page.
Media Enquiries
Find out more in the Press Office.
