What would you like to do today?
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Make a payment
We offer a variety of ways to pay your rent
Report a repair
Let us know about any issues with your property
Complaints & compliments
Give us your feedback
Set up online account
Manage your tenancy 24/7 online
Report ASB
Report anti-social behaviour in your area
Find a job
Employment and training support
Our policies
Read all our policies here
Domestic abuse support
Support for both victims and perpetrators
Your home
Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;
Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!
Making lives better
Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.
Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.
Safety is our priority
We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.
Essential safety checks including – gas, electricity, fire, water, asbestos and lifts.
Tenant Voice
Your landlord, your say
We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.
Landlord News
News
Cutting-edge Extra Care scheme opened in 178-home regeneration of former high school
A new extra care facility for older people built on the derelict grounds of a century-old school has b...
News
Online Portal – improving your online account
We are improving our online services to bring a fresh look and feel, and better security, to your onli...
News
Torus Achieves DAHA Accreditation
Torus is proud to share that we have obtained accreditation status with the Domestic Abuse Housing All...
How we are performing
Current Performance - Q2 2024/25
94.6%
Complaints resolved within target
98.6%
Repairs completed within target
73.4%
Satisfaction rate with repairs services
99.9%
Decent homes standard met