“It has restored my faith, Torus is not just a landlord, they are people who are there to help. I am now feeling a lot better and less stressed”
Mr S, 58, Staying Home Service tenant (St Helens)
Staying home - happy, healthy and independent at home with our assistance
Staying Home is a service, tailored to individual needs, that helps our older customers living in bungalows and flats in St Helens and Warrington to live independently for as long as possible in their own home.
Most of us want to live independently for as long as possible. But as we get older, we may need a little extra help.
The Staying Home Team offer advice and assistance to help you remain at home safely for longer. They can help arrange property adaptations if you need them, help you save money on fuel bills and check you're claiming any benefits you're entitled to.
How we can help
You can also communicate with Torus, 365 days a year, through a service called OKEachDay. Simply press a button on your OKEachDay device before a pre-arranged time every day, to let the team know all is OK at your home. Local updates, community safety concerns, important information, and news about local events are also communicated through this service.
Your dedicated Staying Home Officer will visit you in your home every six months, to carry out a review of your housing needs. Between these visits, if you have concerns, you can also contact the Staying Home Team directly via their dedicated duty line for our Staying Home customers.
Help at Home
There are lots of ways we can assist you to remain safe and happy at home. Here are some of the things provide:
- Help claiming housing costs and welfare benefits
- Help signposting for mobility aids and property adaptations
- Help ensuring your home is safe, warm and in a good state of repair
- Budgeting help and money management
- Help filling in forms and setting up direct debits
The Staying Home service is currently available in Warrington and St Helens. If you think you, or someone you know, may benefit from the Staying Home Service, you can contact the team using the link.
The team also has a dedicated duty line for our Staying Home customers, where they can talk to the team - please call the team in the area where you live:
- Warrington residents call: 01925 452424
- St Helens residents call: 01744 418118.
Please note this service is currently available in Warrington and St Helens.
“Without the constant help from we wouldn’t be in the situation we are now. Our Staying Home Officer never gave up and explored every avenue to get us the income to pay our bills and survive. We will be forever grateful”
Mr & Mrs R, 64, Staying Home Service tenants (Warrington)