Leading North West housing Group, Torus, today launches its new Repairs and Maintenance Framework, which will see trusted contractors, HMS and Sovini Property Services help to manage and maintain its 40,000 homes.

Worth £1.2 billion, Torus’ new framework will see the Group further invest in its existing housing stock and leverage the services of experienced, award-winning local contractors to complete a myriad of reactive and emergency repairs.

Torus is committed to ensuring all its customers live in safe, secure, modern homes. The new framework encompasses several workstreams, including Responsive and Void repairs, Cyclical Maintenance, Estate Services and Facilities Management, and will support the Group in responding quickly and appropriately to the needs of its tenants and providing reassurance that all services delivered are of a high standard. Running for four years, with HMS being appointed for three as the First Call Off Contract, works will officially start to be delivered in April 2023.

Following the successful completion of a robust and transparent procurement exercise, HMS has been appointed as the Tier 1 contractor and Sovini Property Services as the Tier 2 contractor on the framework.

Utilising a framework approach, Torus can be more agile in how it delivers repairs and maintenance services. Available to other Registered Providers, the framework will help guarantee quality, value for money and ultimately more investment by Torus in its portfolio of properties and communities.

Discussing the launch of its Repairs and Maintenance Framework, Torus Chief Operating Officer, Cath Murray-Howard said:

“As a Group, we are committed to ensuring value for money for our tenants, it’s important they know their rent is being reinvested correctly. This framework means that not only will all our tenants receive the support they deserve, but that Torus can continue to deliver vital R&M services without any interruption or delays.

“I’m delighted to be working with HMS and Sovini Property Services to provide a long-term, sustained service to our customers. Each proposal highlighted both organisations commitment to their customers, communities and a job well done, which aligned wholly with how Torus operates, and I am looking forward to seeing both organisations bring our values directly into our customers' homes.”

With HMS being awarded £450 million of works under the framework, Managing Director, Paul Worthington continued:

“Having worked with the Torus Group since 2019, the HMS team is delighted to continue our partnership. We have a long history of collaborating with teams across the Torus Group and are looking forward to building on the strong foundations we already have and keep providing a fantastic service to Torus tenants.

“At its core, HMS is a community investor and reinvests its commercial profits into local communities and social initiatives. Since 2019, we have gifted over £22 million to programmes and initiatives that support people across the North West, and this latest appointment further supports this approach. We will actively leverage Torus’ investment to deliver our services as efficiently as possible, to continue supporting the Groups customers.”

Mike Dale, Head of Services and Growth at Sovini Property Services, added:

“We’re delighted to be appointed onto the framework, working in collaboration with Torus who share similar values. Like ourselves, Torus is a customer orientated organisation, committed to investing in the communities they work in. We’re committed to delivering an outstanding service, bringing a wealth of experience in repairs and maintenance service delivery. Furthermore, we recognise the value our partnership is set to bring, supporting Torus’ vision to support the development of economically vibrant communities and independent lives.”