A new programme of Stock Condition Surveys started in early 2023, and over the next year we are aiming to survey every property we manage so we can get a full picture for our future programmes of works – what needs doing and when.

As of November 2023, our trusted contractor, Savills have already completed an incredible 18,000 full house and block surveys, which is way ahead of schedule and we are now due to finish our full 100% surveys by June 2024.

These surveys are part of our commitment to ensure that all our properties are maintained to a high standard, enable us to plan future investment works and identify if improvements.

Many of our customers will have had a survey undertaken to their home and we wanted to share what happens with the data we collect and how we share the results and arrange works needed for homes.

What happens after a Stock Condition Survey has been completed?

What we do with the results (data)!

When will improvement works be completed?

We are currently looking at all the data provided from the Stock Condition Surveys that have taken place this year, working with involved customers who are part of Tenant Voice to agree a set of rules to start a new full 10-year investment plan.

Find out more about the survey

Rules and prioritising home improvement works

The agreed rules, mean we will work in geographic areas which have been identified as those most in need for home improvements - kitchens, bathrooms, electrical works, windows and doors, new boilers, roofs etc. – meaning that some homes will feature in the plan for one or more item.

We also have enough information from the surveys for our 2024/25 Planned Improvement Programme. In April 2024, we intend to publish the full plan and are currently working on ways we can make it easy for customers to access information about their home, including what works they are getting and when they are due.

The plan will be published alongside the rules, which are used to agreed how works are prioritised. Regrettably, with such a big programme of planned works it is inevitable that someone will be first and someone will have to wait longer for their improvements and the rules are a way of managing this.

We will be coming back to tell you more in the New Year and there is a real opportunity for customers to help us shape this.

Community Roadshows – a chance to have your say!

In the new year, we will also be holding community roadshows, where customers can come and see the products we will be using. It will be an opportunity for Torus tenants to have their say and give their thoughts on the styles and colour schemes we offer, from front and rear doors to the kitchens, tiles, flooring, and worktops and bathrooms. Keep your eyes peeled for details.

We hope you have found this update helpful.

If you are due a survey on your home, please remember to give access to our surveyors so you can be part of this new and exciting programme.

Find out more about the Stock Condition Survey

Get involved and have your say

At Torus, we want the voices shaping our services to be as diverse as the communities we work in and welcome volunteers from all walks of life.

The rules were developed with customers, you are a tenant or leaseholder, including Shared Owner, and would like to find out more about getting involved and giving your views please contact our friendly Tenant Voice (Customer Involvement) Team on 0800 678 1894 (Monday – Friday, 8am-8pm), email tenantvoice@torus.co.uk or use the online form.

Find out more about getting involved