Contact Us
Please note that calls to 0800 numbers are free from UK landlines and may be recorded for monitoring purposes.
Contact Form
Complete our customer contact form and we will get back to you as soon as we can.
Contact form
Call Us
Mon - Fri, 8am - 8pm
Sat 8am - 12noon
Out of hours, weekends & holidays – emergency repairs only.
0800 678 1894
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Our service standards
We aim to deliver high-quality services every time you get in touch and every time we visit your home. Our service standards set out our commitments in terms of the levels of service you can expect as a Torus tenant.
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Popular searches
I want an account balance
Text “Balance” to 07520 660 235
You will receive an automatic response showing your balance at the close of business on the previous day.
Remember, this service will only work if we have an up-to-date mobile number for you. Contact us today to update your details.
Or log into your online account.
MP and Councillor enquiries
Torus has established a designated email inbox for you to contact us and to send your enquiries to. If you are an MP or a Councillor, you can make contact with Torus via your usual Torus contacts, or email our Customer Hub inbox info@torus.co.uk. A member of staff will then forward your enquiry to the correct designated team/inbox.
Media enquiries
If you're a journalist with a press enquiry, please send it directly to our Communications Team by emailing communications@torus.co.uk. This email account is only monitored Monday to Friday during office hours.
Subject Access Requests
Individuals have the right to access information about their personal data that Torus is processing. Individuals can exercise this right easily and at reasonable intervals to verify the lawfulness of the processing. To submit a Subject Access Request, please complete the form at the link below.
Our Office Receptions
Torus Liverpool
Address:
The Observatory, 1 Old Haymarket, L1 6RA
Office opening hours:
Mon - Fri. 8.30am - 5pm
Torus St Helens
Address:
Central, 4 Corporation Street, WA9 1LD
Office opening hours:
Mon - Fri. 9am - 5pm
Torus Warrington
Address:
Bank Park House, Kendrick Street, WA1 1UZ
Office opening hours:
Mon - Fri. 9am - 5pm
Contacting Torus Customer Hub over the Christmas period
We’ll be here over the festive period if you need to speak to us. While we’ll run a slightly reduced service, we’ll do all we can to help.
When we are closed, you’ll still be able to report emergency repairs by calling our out-of-hours service on 0800 678 1894.
|
Day
|
Date
|
Customer Hub Hours
|
|---|---|---|
|
Monday
|
22 December 2025
|
8am to 8pm
|
|
Tuesday
|
23 December 2025
|
8am to 8pm
|
|
Wednesday
|
24 December 2025
|
8am to 2:30pm
|
|
Thursday
|
25 December 2025
|
Closed
|
|
Friday
|
26 December 2025
|
Closed
|
|
Saturday
|
27 December 2025
|
8am to 12noon
|
|
Sunday
|
28 December 2025
|
Closed
|
|
Monday
|
29 December 2025
|
8am to 4pm
|
|
Tuesday
|
30 December 2025
|
8am to 4pm
|
|
Wednesday
|
31 December 2025
|
8am to 2:30pm
|
|
Thursday
|
1 January 2026
|
Closed
|
|
Friday
|
2 January 2026
|
8am to 4pm
|
|
Saturday
|
3 January 2026
|
8am to 12noon
|
|
Sunday
|
4 January 2026
|
Closed
|
|
Monday
|
5 January 2026
|
8am to 8pm (Normal working hours)
|
Visiting our receptions over the Christmas period
Our Torus reception's opening times are slightly different from Wednesday, 24 December 2025. We will return to our usual opening hours on Monday, 5 January 2026.
When we are closed, you’ll still be able to report emergency repairs by calling our out-of-hours service on 0800 678 1894.
|
Day
|
Date
|
Torus reception opening hours
|
|---|---|---|
|
Monday
|
22 December 2025
|
8:30am to 5pm in Liverpool 9am to 5pm in Warrington and St Helens |
|
Tuesday
|
23 December 2025
|
8:30am to 5pm in Liverpool 9am to 5pm in Warrington and St Helens |
|
Wednesday
|
24 December 2025
|
8:30am to 2:30pm in Liverpool
9am to 2:30pm in Warrington and St Helens
|
|
Thursday
|
25 December 2025
|
Closed
|
|
Friday
|
26 December 2025
|
Closed
|
|
Saturday
|
27 December 2025
|
Closed
|
|
Sunday
|
28 December 2025
|
Closed
|
|
Monday
|
29 December 2025
|
8:30am to 4pm in Liverpool 9am to 4pm in Warrington and St Helens |
|
Tuesday
|
30 December 2025
|
8:30am to 4pm in Liverpool 9am to 4pm in Warrington and St Helens |
|
Wednesday
|
31 December 2025
|
8:30am to 2:30pm in Liverpool
9am to 2:30pm in Warrington and St Helens
|
|
Thursday
|
1 January 2026
|
Closed
|
|
Friday
|
2 January 2026
|
8:30am to 5pm in Liverpool 9am to 5pm in Warrington and St Helens |
|
Saturday
|
3 January 2026
|
Closed
|
|
Sunday
|
4 January 2026
|
Closed
|
|
Monday
|
5 January 2026
|
8:30am to 5pm in Liverpool 9am to 5pm in Warrington and St Helens |