Updated: 19 August 2021
Our Neighbourhood Team is key to ensuring a high quality front line service for our tenants, residents and partners.
They are a proactive team responsible for managing the sustainability of our estates and building safe, strong communities where people want to live.
They will strive to build a strong and healthy relationship with you so we can be there for you when you need us, helping us achieve a ‘right first time’ resolution.
They are your first point of contact for everyday queries about your home and your community.
Our dedicated Neighbourhood Officers deal with a whole range of issues such as:
- Delivering a high quality estate based housing and tenancy management service to a dedicated stock profile
- Accompanied viewings
- No access visits
- Tenancy audits & property inspections
- Estate inspections & impact days
- Multi agency work
We also have a dedicated Tenancy Officer and a Trainee Tenancy Officer who deal with a whole range of issues such as:
- Mutual exchange applications
- Tenancy change requests
- Tenant permission requests
- Landlord references
- Benefit overpayments
Neighbourhood Officers: St Helens
| Billinge, Wigan, North Ashton, Moss Bank and West Lancashire | John Thompson |
| Clock Face, Four Acre, Old Sutton, Robins Lane and Sutton Manor | Claire Winstanley |
| Eccleston, Gillars Green, Rainford, Windlehurst, Hard Lane and Duke Street | Paul Reddington |
| Thatto Heath, Portico, Grange Park, Rainhill, Haresfinch and Greenbank | Stephen Coleman |
| Sutton Heath, Queensland, Gerard’s Bridge and New Street | Ann Lowrey |
| Lowton, Haydock Vista, Earlestown, Common Road and Brunswick Road | Craig Winterburn |
| Haydock Central, Haydock Huntsman, Ashtons Green, Evelyn Avenue, Malvern Road and Tickle Avenue | Natalie Renshall |
| Fingerpost, Blackbrook, Allanson Street, Appleton Road, Manor Street and O’Sullivan Crescent | Sharon Williams |
| Fairbrothers, Wargrave, Bradleigh Road | Jo Lowe |
| Berrys Lane, Cherry Tree Drive, Mount Pleasant, Neville Avenue and Winter Grove | Amanda Williams |
Tenancy Officer: Nichola Norton
Neighbourhood Officers: Warrington
| Stockton Heath, Lymm, Bewsey, Dallam, Stretton, Latchford West, Grappenhall | Karen Mannion |
| Burtonwood, Longbarn, Cinnamon Brow, Latchford East, Fearnhead, Padgate | Val Guard |
| Longford, Winwick, Great Sankey, Old Hall, Penketh, Callands, Grasmere & Greenwood | Ian Creveul |
| Alder Lane area, Fairfield & Howley, Rixton & Glazebrook, Padgate, Woolston, Orford | Louise Burgess |
| Culcheth, Orford, Croft, Oakwood, Locking Stumps, Gorse Covert | Stephen Moore |
| Bewsey & Whitecross, Appleton, Orford, Sankey Bridges, Cabul & Quebec | John Murphy |
Tenancy Officer: Joel Cummins
Neighbourhood Officers: Liverpool
Liverpool North
| Anfield, Clubmoor | Samantha Bibby |
| Cherryfield, County, Clubmoor, Fazakerley, Formby, Kirkby, Maghull, Norris Green, Northwood, Warbreck | Pauline Stewart |
| Clubmoor | Clare Talbot |
| Kirkdale, Everton | Bernadette Cullen |
| Kirkdale, Everton/td> | Andrew Dillon |
| Kirkdale, Everton | Gemma Rudge |
Tenancy Officer: Julie Kordzinski
Please note: Some larger areas e.g. Clubmoor are split between a number of officers.
Liverpool South
| Central, Princess Park, Mossley Hill, St Michaels | Caroline Tubb |
| Allerton & Hunts Cross, Old Swan, Woolton | Claire Jagne |
| Wavertree, Cressington, Speke/Garston, Childwall | Dave Hale |
| Riverside, Church, Wirral | Eoin Rudd |
| Yew Tree, Knotty Ash, Belle Vale, West Derby, Roby (Huyton) | Nicky Highton |
| Greenbank, Kensington & Fairfield, Picton, Tuebrook & Stoneycroft | Phil Campbell |
Tenancy Officer: Julie Kordzinski
Contacting your Neighbourhood Officer
Please contact your Neighbourhood Officer via the Torus Customer Hub:
- 0800 678 1894 (Monday – Friday, 8am – 5pm)
- info@torus.co.uk