MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Your Neighbourhood Officers

Updated: 19 August 2021

Our Neighbourhood Team is key to ensuring a high quality front line service for our tenants, residents and partners. 

They are a proactive team responsible for managing the sustainability of our estates and building safe, strong communities where people want to live. 

They will strive to build a strong and healthy relationship with you so we can be there for you when you need us, helping us achieve a ‘right first time’ resolution.

They are your first point of contact for everyday queries about your home and your community.

Our dedicated Neighbourhood Officers deal with a whole range of issues such as:

  • Delivering a high quality estate based housing and tenancy management service to a dedicated stock profile
  • Accompanied viewings
  • No access visits 
  • Tenancy audits & property inspections
  • Estate inspections & impact days
  • Multi agency work 

We also have a dedicated Tenancy Officer and a Trainee Tenancy Officer who deal with a whole range of issues such as:

  • Mutual exchange applications
  • Tenancy change requests
  • Tenant permission requests
  • Landlord references
  • Benefit overpayments

Neighbourhood Officers: St Helens

Billinge, Wigan, North Ashton, Moss Bank and West Lancashire John Thompson
Clock Face, Four Acre, Old Sutton, Robins Lane and Sutton Manor Claire Winstanley
Eccleston, Gillars Green, Rainford, Windlehurst, Hard Lane and Duke Street Paul Reddington
Thatto Heath, Portico, Grange Park, Rainhill, Haresfinch and Greenbank Stephen Coleman
Sutton Heath, Queensland, Gerard’s Bridge and New Street Ann Lowrey
Lowton, Haydock Vista, Earlestown, Common Road and Brunswick Road Craig Winterburn
Haydock Central, Haydock Huntsman, Ashtons Green, Evelyn Avenue, Malvern Road and Tickle Avenue Natalie Renshall
Fingerpost, Blackbrook, Allanson Street, Appleton Road, Manor Street and O’Sullivan Crescent Sharon Williams
Fairbrothers, Wargrave, Bradleigh Road Jo Lowe
Berrys Lane, Cherry Tree Drive, Mount Pleasant, Neville Avenue and Winter Grove Amanda Williams

Tenancy Officer: Nichola Norton

Neighbourhood Officers: Warrington

Stockton Heath, Lymm, Bewsey, Dallam, Stretton, Latchford West, Grappenhall Karen Mannion
Burtonwood, Longbarn, Cinnamon Brow, Latchford East, Fearnhead, Padgate Val Guard
Longford, Winwick, Great Sankey, Old Hall, Penketh, Callands, Grasmere & Greenwood Ian Creveul
Alder Lane area, Fairfield & Howley, Rixton & Glazebrook, Padgate, Woolston, Orford Louise Burgess
Culcheth, Orford, Croft, Oakwood, Locking Stumps, Gorse Covert Stephen Moore
Bewsey & Whitecross, Appleton, Orford, Sankey Bridges, Cabul & Quebec John Murphy

Tenancy Officer: Joel Cummins

Neighbourhood Officers: Liverpool

Liverpool North

Anfield, Clubmoor Samantha Bibby
Cherryfield, County, Clubmoor, Fazakerley, Formby, Kirkby, Maghull, Norris Green, Northwood, Warbreck Pauline Stewart
Clubmoor Clare Talbot
Kirkdale, Everton Bernadette Cullen
Kirkdale, Everton/td> Andrew Dillon
Kirkdale, Everton Gemma Rudge

Tenancy Officer: Julie Kordzinski

Please note: Some larger areas e.g. Clubmoor are split between a number of officers.

Liverpool South

Central, Princess Park, Mossley Hill, St Michaels Caroline Tubb
Allerton & Hunts Cross, Old Swan, Woolton Claire Jagne
Wavertree, Cressington, Speke/Garston, Childwall Dave Hale
Riverside, Church, Wirral Eoin Rudd
Yew Tree, Knotty Ash, Belle Vale, West Derby, Roby (Huyton) Nicky Highton
Greenbank, Kensington & Fairfield, Picton, Tuebrook & Stoneycroft Phil Campbell

Tenancy Officer: Julie Kordzinski

Contacting your Neighbourhood Officer

Please contact your Neighbourhood Officer via the Torus Customer Hub:

  • 0800 678 1894 (Monday – Friday, 8am – 5pm)
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