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- Ways to Get Involved
Whether you’re reviewing services, evaluating policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways to have your say:
Landlord Operations Committee (LOC)
Working alongside the Torus Group Board, and comprising of tenant volunteers, our LOC meets quarterly to focus on customer service standards and performance. Training provided. Click here to find out more about the current LOC committee members.
Scrutiny Panel
This panel will monitor and scrutinise Torus services, they will meet regularly to review findings and make recommendations for improvements to service delivery. Training provided.
Policy Consultations / Focus Groups
This is a one-off involvement opportunity, usually lasting a couple of hours, where you’ll review a new or existing policy this can be done at home or with others in a group. Policies for consideration could include: Neighbourhoods Policy, Tenancy Policy, Repairs, Complaints, Managing Anti-social Behaviour and gives you the opportunity to shape how services are delivered. If you would like to note your interest in taking part in a focus group, email tenantvoice@torus.co.uk.
The Development Panel
This panel will meet regularly to look at a variety of development functions such as standard house types, specifications, new home user guides and any other customer-focused development issues.
Complaints Panel Member
Support Torus to monitor and improve how customer complaints are handled. The panel will be involved in reviewing the complaints policy, looking at complaints journeys and supporting Torus to learn from complaints and improve the customer experience.
Green Initiatives Forum
The forum will meet on a regular basis to discuss environmental and home initiatives. As a panel member, you will be able to give your views and suggestions to improve the Torus Green agenda.
Diversity and Inclusion Panel
This group plays an important part in ensuring the services we provide meet the needs of our diverse communities. The group meets on a bi-monthly basis and helps to shape and improve Torus services.
Tenant Inspectors
A group of volunteers who inspect all Torus services and report back on the strengths, weaknesses and areas for improvement. Training provided.
Mystery Shoppers
Test our services and help us improve. Choose how often you take part and where. As a Mystery Shopper, you’ll look at a variety of services like the Torus Customer Hub, logging repairs, making complaints, using online services and more.
Torus Talk
Our closed Facebook Group is open to all tenants and leaseholders and gives you a chance to feedback on our services. You can be as active as you like. Click here to join (there is a verification process).
Feedback Surveys
We regularly send out surveys, usually when you’ve used one of our services. Completing these surveys and letting us know about your experience, plays a vital role in helping us improve. Find out more about surveys here. You can also find our current consultations and surveys on our dedicated web page..
Current Consultations – give your views online
Visit our consultation page, to view our current consultations and give your views. The page is updated regularly and all you need to do is complete a short survey.
Community Investment Fund Panel Member
Torus Foundation, Torus’s charitable arm, help fund community projects through their Community Investment Fund (CIF).
Our Community Investment Fund Panel meets regularly to review all CIF applications and help decide which will benefit Torus tenants and communities the most.
If you’re keen to get involved, we’d love to hear from you, email tenantvoice@torus.co.uk and we’ll get back to you.
Whether you’re reviewing services, evaluating policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways to have your say:
Landlord Operations Committee (LOC)
Working alongside the Torus Group Board, and comprising of tenant volunteers, our LOC meets quarterly to focus on customer service standards and performance. Training provided. Click here to find out more about the current LOC committee members.
Scrutiny Panel
This panel will monitor and scrutinise Torus services, they will meet regularly to review findings and make recommendations for improvements to service delivery. Training provided.
Policy Consultations / Focus Groups
This is a one-off involvement opportunity, usually lasting a couple of hours, where you’ll review a new or existing policy this can be done at home or with others in a group. Policies for consideration could include: Neighbourhoods Policy, Tenancy Policy, Repairs, Complaints, Managing Anti-social Behaviour and gives you the opportunity to shape how services are delivered. If you would like to note your interest in taking part in a focus group, email tenantvoice@torus.co.uk.
The Development Panel
This panel will meet regularly to look at a variety of development functions such as standard house types, specifications, new home user guides and any other customer-focused development issues.
Complaints Panel Member
Support Torus to monitor and improve how customer complaints are handled. The panel will be involved in reviewing the complaints policy, looking at complaints journeys and supporting Torus to learn from complaints and improve the customer experience.
Green Initiatives Forum
The forum will meet on a regular basis to discuss environmental and home initiatives. As a panel member, you will be able to give your views and suggestions to improve the Torus Green agenda.
Diversity and Inclusion Panel
This group plays an important part in ensuring the services we provide meet the needs of our diverse communities. The group meets on a bi-monthly basis and helps to shape and improve Torus services.
Tenant Inspectors
A group of volunteers who inspect all Torus services and report back on the strengths, weaknesses and areas for improvement. Training provided.
Mystery Shoppers
Test our services and help us improve. Choose how often you take part and where. As a Mystery Shopper, you’ll look at a variety of services like the Torus Customer Hub, logging repairs, making complaints, using online services and more.
Torus Talk
Our closed Facebook Group is open to all tenants and leaseholders and gives you a chance to feedback on our services. You can be as active as you like. Click here to join (there is a verification process).
Feedback Surveys
We regularly send out surveys, usually when you’ve used one of our services. Completing these surveys and letting us know about your experience, plays a vital role in helping us improve. Find out more about surveys here. You can also find our current consultations and surveys on our dedicated web page..
Current Consultations – give your views online
Visit our consultation page, to view our current consultations and give your views. The page is updated regularly and all you need to do is complete a short survey.
Community Investment Fund Panel Member
Torus Foundation, Torus’s charitable arm, help fund community projects through their Community Investment Fund (CIF).
Our Community Investment Fund Panel meets regularly to review all CIF applications and help decide which will benefit Torus tenants and communities the most.
If you’re keen to get involved, we’d love to hear from you, email tenantvoice@torus.co.uk and we’ll get back to you.