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Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs. We are working hard to fix this, apologise for any inconvenience and thank you for your patience.
Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.
Whether you’re reviewing services, evaluating policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways to have your say:
Landlord Operations Committee (LOC)
The LOC comprises of a number of tenant volunteers, working alongside the Board, focusing on customer service standards and performance. The group meet four times a year and full training is given. Click here to find out more about the current LOC committee members.
Scrutiny Panel
Play a critical role by monitoring the services we offer, such as gas servicing and the complaint process with a view to developing and improving them. The group meet every monthly and full training is given.
Policy Consultations / Focus Groups
This is a one-off involvement opportunity, usually lasting a couple of hours, where you’ll review a new or existing policy this can be done at home or with others in a group. Policies for consideration could include: Neighbourhoods Policy, Tenancy Policy, Repairs, Complaints, Managing Anti-social Behaviour and gives you the opportunity to shape how services are delivered. If you would like to note your interest in taking part in a focus group, email tenantvoice@torus.co.uk.
Tenant Inspectors
Inspect our services and report on how we’re doing. This highlights strengths, weaknesses and areas for improvement. Full training is given, and you can choose how often you want to be involved and where.
Mystery Shoppers
Test our services and help us improve, you can look at variety of services like: our Contact Centre, Repairs Logging, Making Complaints, using Online Services and more. Full training is given, and you can choose how often you want to be involved and where.
Torus Talk
The closed Facebook Group is open to all tenants and leaseholders and gives you a chance to feedback on our services. You can be as active as you like. Click here to join (there is a verification process).
Feedback Surveys
We regularly send out surveys, usually when you’ve used one of our services. Completing these surveys and letting us know about your experience, plays a vital role in helping us improve. Find out more about surveys here. You can also find our current consultations and surveys on our dedicated web page..
Current Consultations – give your views online
Visit our consultation page, to view our current consultations and give your views. The page is updated regularly and all you need to do is complete a short survey.
Community Investment Fund Panel Member
Our charity, the Torus Foundation, helps to fund lots of different local community projects and events every year. As a panel member, you’ll review all the applications and help decide which will benefit Torus tenants and communities the most. The panel meets 4 times a year to vote and allocate funds.
If you’re keen to get involved, we’d love to hear from you, email tenantvoice@torus.co.uk and we’ll get back to you.
Whether you’re reviewing services, evaluating policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways to have your say:
Landlord Operations Committee (LOC)
The LOC comprises of a number of tenant volunteers, working alongside the Board, focusing on customer service standards and performance. The group meet four times a year and full training is given. Click here to find out more about the current LOC committee members.
Scrutiny Panel
Play a critical role by monitoring the services we offer, such as gas servicing and the complaint process with a view to developing and improving them. The group meet every monthly and full training is given.
Policy Consultations / Focus Groups
This is a one-off involvement opportunity, usually lasting a couple of hours, where you’ll review a new or existing policy this can be done at home or with others in a group. Policies for consideration could include: Neighbourhoods Policy, Tenancy Policy, Repairs, Complaints, Managing Anti-social Behaviour and gives you the opportunity to shape how services are delivered. If you would like to note your interest in taking part in a focus group, email tenantvoice@torus.co.uk.
Tenant Inspectors
Inspect our services and report on how we’re doing. This highlights strengths, weaknesses and areas for improvement. Full training is given, and you can choose how often you want to be involved and where.
Mystery Shoppers
Test our services and help us improve, you can look at variety of services like: our Contact Centre, Repairs Logging, Making Complaints, using Online Services and more. Full training is given, and you can choose how often you want to be involved and where.
Torus Talk
The closed Facebook Group is open to all tenants and leaseholders and gives you a chance to feedback on our services. You can be as active as you like. Click here to join (there is a verification process).
Feedback Surveys
We regularly send out surveys, usually when you’ve used one of our services. Completing these surveys and letting us know about your experience, plays a vital role in helping us improve. Find out more about surveys here. You can also find our current consultations and surveys on our dedicated web page..
Current Consultations – give your views online
Visit our consultation page, to view our current consultations and give your views. The page is updated regularly and all you need to do is complete a short survey.
Community Investment Fund Panel Member
Our charity, the Torus Foundation, helps to fund lots of different local community projects and events every year. As a panel member, you’ll review all the applications and help decide which will benefit Torus tenants and communities the most. The panel meets 4 times a year to vote and allocate funds.
If you’re keen to get involved, we’d love to hear from you, email tenantvoice@torus.co.uk and we’ll get back to you.