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MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency. We assure you that we are working to resolve the issue and apologise for any inconvenience.
DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.
Data we collect if we offer you extra support
- Your name and address
- Date of birth
- Family details – Eg. who lives with you
- Email and telephone number
- National Insurance number
- Your GP and medical details
- Next of kin, Advocate and Power of Attorney details
- Photographs
- Income, expenditure and benefit details
- Your bank details (as part of the sign-up process)
- Your rent charges
- Details of any one accused of hurting you or your family for safeguarding purposes
- Details of any other support agencies you may be working with.
- Support you with your tenancy
- Enable you to live independently in your home
- Safeguard you and your family from harm
- Ensure your income is maximised, for example with claiming benefits.
- The Local Authority to assist with benefit issues and any health, wellbeing and safeguarding concerns
- The Department of Work and Pensions (DWP) to enable us support you with claiming benefits
- Providers of grants or trust funds.
- Third party providers and statutory agencies we work in association with for example: 5 Boroughs, to ensure your health needs are being met; Council for Volunteer Services (to enable us to work with voluntary agencies) and other support agencies.
- Third party service providers working on our behalf for example Secure Trading (to enable you to make payments), and other care and support providers.
- Help us develop services to better meet the current and future needs of our customers
- To target appropriate services to you offering help and support.
Personal data we collect
Our support network is there to make sure that customers who may need a little extra help get it. What we collect in terms of personal data will depend on the level of support we give you but may include:
Why do we collect this data?
We may use this information to:
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant support.
Who might we share this data with and why?
To help you maintain your tenancy and remain in your home, there may be times when we need to share your information. This could include:
How might we also use this data?
As well as supporting you with your tenancy, we may also use your personal information to:
Personal data we collect
Our support network is there to make sure that customers who may need a little extra help get it. What we collect in terms of personal data will depend on the level of support we give you but may include:
- Your name and address
- Date of birth
- Family details – Eg. who lives with you
- Email and telephone number
- National Insurance number
- Your GP and medical details
- Next of kin, Advocate and Power of Attorney details
- Photographs
- Income, expenditure and benefit details
- Your bank details (as part of the sign-up process)
- Your rent charges
- Details of any one accused of hurting you or your family for safeguarding purposes
- Details of any other support agencies you may be working with.
Why do we collect this data?
We may use this information to:
- Support you with your tenancy
- Enable you to live independently in your home
- Safeguard you and your family from harm
- Ensure your income is maximised, for example with claiming benefits.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant support.
Who might we share this data with and why?
To help you maintain your tenancy and remain in your home, there may be times when we need to share your information. This could include:
- The Local Authority to assist with benefit issues and any health, wellbeing and safeguarding concerns
- The Department of Work and Pensions (DWP) to enable us support you with claiming benefits
- Providers of grants or trust funds.
- Third party providers and statutory agencies we work in association with for example: 5 Boroughs, to ensure your health needs are being met; Council for Volunteer Services (to enable us to work with voluntary agencies) and other support agencies.
- Third party service providers working on our behalf for example Secure Trading (to enable you to make payments), and other care and support providers.
How might we also use this data?
As well as supporting you with your tenancy, we may also use your personal information to:
- Help us develop services to better meet the current and future needs of our customers
- To target appropriate services to you offering help and support.