Our shared ownership solutions could make it more affordable.
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If you or someone you know is over 55 and needs a little more support at home, we may be able to help.
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MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency. We assure you that we are working to resolve the issue and apologise for any inconvenience.
DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling – find out more here.
Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.
The information we collect from you helps us set up your account and link it to your tenancy. This in turn means that you can then report repairs, view your statements and pay your rent.
To facilitate this, we collect:
We automatically track customer activity in the online account area to help us understand how it's being used and where any improvements should be made.
We want to ensure that our online services work easily and efficiently and that they meet your needs as a customer.
We work with a number of trusted partners who help deliver our website and online services. These companies are subject to stringent security checks and only hold the minimum amount of personal information required to support our web services. They will never contact you directly.
The information we collect from you helps us set up your account and link it to your tenancy. This in turn means that you can then report repairs, view your statements and pay your rent.
To facilitate this, we collect:
We automatically track customer activity in the online account area to help us understand how it's being used and where any improvements should be made.
We want to ensure that our online services work easily and efficiently and that they meet your needs as a customer.
We work with a number of trusted partners who help deliver our website and online services. These companies are subject to stringent security checks and only hold the minimum amount of personal information required to support our web services. They will never contact you directly.