Press ReleasesCatch up with all the latest news from the Torus group
Our Jubilee Bank Holiday weekend 2022 services – EMERGENCY REPAIRS ONLY
To mark Her Majesty’s 70 years on the throne, there is a four-day bank holiday weekend from Thursday 2 June to Sunday 5 June.
Torus will close at 5pm on Wednesday 1 June for the Queen’s Platinum Jubilee Bank Holiday weekend and reopen on Monday 6 June at 8am.
During the Jubilee Bank Holiday, we are only able to deal with emergency repairs – so if you need to speak to us about anything else, please wait and contact the Torus Customer Hub when we re-open.
If you need to log an EMERGENCY REPAIR you can contact our out-of-hours team 24 hours a day on 0800 678 1894 24 hours a day, from 5pm on the Wednesday until 8am on Monday 6 June.
Staff who answer the emergency out of hours calls will not be able to help you with general enquiries. Calling us over the bank holiday for anything other than an emergency repair could prevent someone who needs us getting through.
Report any non-urgent repairs by emailing email@example.com or using your online account.
All emails to firstname.lastname@example.org or messages to our social media channels will be responded to when we reopen on Monday.
Save time, do it online!
Opening an online account is the quickest, most convenient way to manage your home. It puts all our services at your fingertips.
- Manage your account day or night by mobile, tablet or PC
- Report and manage repairs
- View your rent balance and make a payment
Domestic abuse support
If you are in an abusive relationship or suspect someone you know is a victim of domestic abuse, please do not suffer in silence – reach out for support.
If you are seeking emergency accommodation in relation to domestic abuse you can contact the 24 hour helpline on 01925 220541.
In an emergency, always dial 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.