Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


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Our Jubilee Bank Holiday weekend 2022 services – EMERGENCY REPAIRS ONLY

To mark Her Majesty’s 70 years on the throne, there is a four-day bank holiday weekend from Thursday 2 June to Sunday 5 June. 
Torus will close at 5pm on Wednesday 1 June for the Queen’s Platinum Jubilee Bank Holiday weekend and reopen on Monday 6 June at 8am. 

During the Jubilee Bank Holiday, we are only able to deal with emergency repairs – so if you need to speak to us about anything else, please wait and contact the Torus Customer Hub when we re-open.  

If you need to log an EMERGENCY REPAIR you can contact our out-of-hours team 24 hours a day on 0800 678 1894 24 hours a day, from 5pm on the Wednesday until 8am on Monday 6 June.

An emergency repair is only a fault that could seriously damage your health or the property, find out more here

Staff who answer the emergency out of hours calls will not be able to help you with general enquiries.  Calling us over the bank holiday for anything other than an emergency repair could prevent someone who needs us getting through. 
Report any non-urgent repairs by emailing or using your online account. 
All emails to or messages to our social media channels will be responded to when we reopen on Monday.

Save time, do it online!

Opening an online account is the quickest, most convenient way to manage your home. It puts all our services at your fingertips.

  • Manage your account day or night by mobile, tablet or PC
  • Report and manage repairs 
  • View your rent balance and make a payment

Domestic abuse support

If you are in an abusive relationship or suspect someone you know is a victim of domestic abuse, please do not suffer in silence – reach out for support. 

If you are seeking emergency accommodation in relation to domestic abuse you can contact the 24 hour helpline on 01925 220541.

You can find out more about accessing support on our dedicated page

In an emergency, always dial 999 - if you are unable to speak always press '55' when prompted to confirm an emergency.


Have a great long weekend.