MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Press Releases

Catch up with all the latest news from the Torus group
Our Easter Bank Holiday weekend 2022 services – EMERGENCY REPAIRS ONLY
Torus services over the Easter weekend.
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Homes for Ukraine scheme
Information for Torus customers interested in hosting and how Torus can support those interested in taking part.
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Website updates
Moving closer to a new single website
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Rent changes 2022/23
Find out how rents are changing this April and what support available if you are affected.
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Our Christmas hours and services 2021
What you need to know if you need us over the festive period.
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STAR 2021/22: Tenants and Residents Feedback Survey
Between November 2021 and June 2022, we will be contacting 6,000 Torus customers to carry out our STAR (Survey of Tenants and Residents) survey.
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