Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.

 
 
 

Kitchen Improvement FAQs

As part of our commitment to invest in our existing homes and neighbourhoods, around every 20 years, we hope to upgrade our rented customers’ kitchens.

This is to  ensure that you home remains in a good and safe condition.

The following information outlines essential information  you need to know if you are offered a brand new kitchen from Torus.

 

What are the kitchens like?

In 2021, in consultation with customers, Torus significantly improved the specification of the kitchens that we installed into our existing customers’ homes.

The new kitchens include upgraded fixtures and fittings – Porcelanosa floor and wall tiles, Magnet kitchens, worktops with upstands, glass cooker splashbacks all in a choice of colours to suit you.
 

What work will be Included?

  • We will remove the existing kitchen and make good any remedial work required.
  • We will replace the kitchen on a like for like basis, up to and including 7 - 10 units (standard specification for a medium size kitchen).
  • For homes with more than 10 existing units, we will need to discuss the options available to you.
  • Customer’s own kitchens can be replaced but only in full, not part replacement.

 

How long will the work take?

We will keep you fully informed every step of the way and we aim to complete the installation within 10 working days, meaning around two weeks on site.

 

How long after getting the notification letter will the new kitchen be installed?

This will be dependent upon work required.

Once the initial checks and surveys have been completed our partnering contractor HMS will contact you to let you know when the work will start on your home.

We will keep you updated throughout the process.
 

Will I be able to choose what I want?

Yes, following on from the initial surveys and checks, Magnet Kitchens will be appointed and will contact you to arrange a design survey and prior to any works starting, you will be fully involved in the process and will be offered a choice from the selection of products available.

 

How can you help us?

We want to work with customers to make the process as simple as possible, to help us achieve this, we ask that customers please:

  • Keep any appointments that are made, however if the appointment date is unsuitable, please let us know immediately and an alternative will be arranged.
  • Be patient and understand there will be a degree of dust and noise but we will try to keep this to a minimal level
  • Follow our instructions during works such as keeping boundary lines clear
  • Be responsible for personal belongings so please keep valuables in a safe place at all times. Let us know straight away if you have any queries or any of your belongings are damaged.
  • Complete and return our customer satisfaction form once the work is completed to your home. 
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