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Read all our policies here
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Your home
Everything you need to know to help you manage and enjoy your home. Access information covering a range of topics including;
Rent and money matters, repairs and maintenance, anti-social behaviour, home safety, domestic abuse, complaints, getting involved, your tenancy, communal areas, planned improvements, fly-tipping and much, much more!
Making lives better
Torus takes pride in being more than just a Housing Association and is committed to making meaningful contributions to people’s lives and helping local communities thrive.
Be it helping you manage your finances or offering employment support, helping you find safe secure housing in later life or providing outstanding care services, our dedicated teams are standing by.
Safety is our priority
We take our responsibility to make sure you and your family are safe and comfortable in your home very seriously.
Essential safety checks including – gas, electricity, fire, water, asbestos and lifts.
Tenant Voice
Your landlord, your say
We want your voice at the heart of everything we do. Your thoughts, opinions and ideas can help shape our business, improve our services, strengthen our communities and create places and opportunities everyone can be proud of.
Whether you’re reviewing our services, evaluating our policies, looking at customer experience or improving our neighbourhoods, there are plenty of ways for you to have your say.
Landlord News
News
Giving care leavers in St Helens a safe place to call home
Torus Group is working with St Helens Borough Council (SHBC) to convert unused offices into seven apar...
News
Discretionary Housing Payments (DHP) applications – make a claim
Could you qualify for help to pay your rent?
If you're claiming housing benefit or the housin...
News
Easter Opening Hours 2024
Unlike previous years, where the Torus Customer Hub was closed across the Easter weekend, this year wi...
How we are performing
Current Performance - Q3 2023/24
88.7%
Complaints resolved within target
98.6%
Repairs completed within target
74.4%
Satisfaction rate with repairs services
99.9%
Decent homes standard met