Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Repairs & Online Services

How do I pay online?

The easiest way to pay your rent is by Direct Debit but if that doesn't suit, you can make a payment in the following ways:

Paying via your Online Account

Paying your rent online is fast and fuss-free but first you’ll need an online account.

If you already have an account, log in.

  • You'll be given the option to make a payment
  • Select ‘What you would like to pay’, enter the ‘Amount’ and click on ‘Next’
  • Enter your card details, and click ‘Send Payment’ to confirm the transaction
  • Once complete you will receive an authorisation code in an email confirming your payment has been received.

Don’t have an online account? No problem, you can set one up in minutes here.

You will need your tenancy reference number, date of birth and an email address.

Paying by Debit or Credit Card Online

Pay quickly, conveniently and securely on our website without logging into your tenant account, through our SECURE PAYMENT SITE and follow the instructions.

IMPORTANT NOTICE FOR LIVERPOOL (ORIGINALLY LMH) CUSTOMERS - using your NEW Tenancy Number when making a payment: In order to make a payment, you will need your Tenancy Number starting 3000. If you are having difficulty finding the number call us on 0800 678 1894 or email Alternatively, you can use your existing Rent Account number to pay online using your online Torus Account.

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