Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Repairs & Online Services

How do I get my Tenancy Reference Number?

You will need your Tenancy Reference Number (Tenancy Number) to:

  • Register for our online services.
  • Make a payment using our Secure Payment Site
  • Make a payment over the phone.

You’ll find it at the top of your Tenancy Agreement and on your annual ‘rent change’ letter, sent out each February.

Tenancy Reference Number (Tenancy Number) have 9 digits, starting with:

  • 3000 (Liverpool customers and all new customers from September 2021)
  • 2000 (Warrington customers)
  • 1000 (St Helens Customers)

If you can’t find your Tenancy Agreement, please complete the Tenancy Reference Request form, and we’ll send you your Tenancy Reference number.

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