Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Repairs & Online Services

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Existing account holders

If you’re an existing account holder and you’re having trouble logging into your online services account, there are a couple of things you can try.

  1. Please make sure you’re using the correct email address
  2. If this still isn’t working you can reset your email address but you will need your tenancy number
  3. If you don’t have your tenancy reference number you’ll need to request a new one here 

New to online services?

If you’re the named tenant on the tenancy you can manage your home much more easily by making payments, checking your rent balance and reporting repairs online.

Before you can use our online services, you’ll need to set up your account using:

  1. An email address – choose one you use regularly
  2. A password – try to make this one you’ll remember easily

You’ll also be asked for a tenancy reference number, you can request this here.

About tenancy number requests

We can only issue tenancy numbers to the  named tenant on the tenancy.

We aim to respond to tenancy reference requests within 4 hours but at busy times this may take a little longer. Please try to be patient with us.

Once you’ve received your tenancy number, setting up your account only takes a few minutes and makes managing your home much more convenient.


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Benefits and Money Advice

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Rent & Payments

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Repairs & Online Services

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