Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Repairs & online services

Troubleshooting tips and advice for repairs and online services.

How to get your Tenancy Reference Number
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A step-by-step guide to paying online
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The easiest and fastest way to report a repair is online
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Our online services give you the freedom to manage your home on the go
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What to do if you're having trouble logging in or setting up your online account
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Repairs & Online Services

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