MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Repairs & online services

Troubleshooting tips and advice for repairs and online services.

How to get your Tenancy Reference Number
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A step-by-step guide to paying online
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The easiest and fastest way to report a repair is online
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Our online services give you the freedom to manage your home on the go
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What to do if you're having trouble logging in or setting up your online account
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Rent & Payments

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Repairs & Online Services

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