Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.


Rent and Payments

Why can't I see my rent payments in my account?


When you make a payment this is usually reflected in your rent account in a day or so.

However, we’re experiencing a technical issue that means payments are taking much longer to show up in your account.


What can I do?

It’s important to continue paying as usual.


How do I know the money is in my account?

If the payment has left your bank account, we will have received it.


What not to do

Please don’t try to cancel the payment.

We know it might be frustrating but we want to reassure you that if the money has left your bank account we will have received it.


We’re really sorry that this has happened and we’re working as fast as we can to sort things out.

If any payments you’ve made haven’t shown within 2 weeks, please email:



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