MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Rent and Payments

Why can't I see my rent payments in my account?


When you make a payment this is usually reflected in your rent account in a day or so.

However, we’re experiencing a technical issue that means payments are taking much longer to show up in your account.


What can I do?

It’s important to continue paying as usual.


How do I know the money is in my account?

If the payment has left your bank account, we will have received it.


What not to do

Please don’t try to cancel the payment.

We know it might be frustrating but we want to reassure you that if the money has left your bank account we will have received it.


We’re really sorry that this has happened and we’re working as fast as we can to sort things out.

If any payments you’ve made haven’t shown within 2 weeks, please email:



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Benefits and Money Advice

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Rent & Payments

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Repairs & Online Services

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