MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Rent and Payments

When are the non-collectable weeks?


Depending on your tenancy, your rent may be calculated over 50 weeks.

This means that if your rent account is clear and you are up to date with your payments in December, you *may enjoy two weeks without paying. This is usually the last two weeks of December. We call these the non-collectable weeks.

For 2021 the non-collectable weeks are the weeks commencing 20 and 27 December.

Remember, rent is paid in advance, so your rent account must be at least one week in credit to benefit from the non-collectable weeks.

If your account is in arrears you must continue to pay your rent as usual.

What if I pay by Direct Debit?

If you pay by monthly/by Direct Debit etc., your 50-week rent charge is spread out over 12 equal payments so the amount due will already have taken into account the non-collectable weeks and your regular payment should be made as usual.

*Please note that tenancies vary across Torus, so non-collectable weeks does not apply to all customers, including for new tenants from 31 March 2020.  If you are in doubt please check your tenancy agreements or contact us to confirm.

Non-collectable weeks only applies to Legacy Torus tenants (Warrington and St Helens).


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