MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Our homes

How to swap your home

If you'd like to move to another affordably rented home, the easiest way is to swap with someone else. This is called a mutual exchange. The person you swap with must live in one of our homes or a home from another housing association or local council.

If you want to swap your home, you'll need our permission and permission from the other landlord, so please let us know.

Where can I find homes to swap with?

Homeswapper is the UK's biggest home swapping service, with more than 27,000 homes registered to swap and thousands of visitors every week. 

You can register for free to search for homes near you or across the UK. Once you've registered your home you'll get match alerts by email and text and lots of potential swaps every week.

Find lots of potential swaps with Homeswapper.

What happens when I've found a swap?

Once you've found someone to swap with, let us know. 

  • There are different types of tenancies and we'll need to make sure it's right for you
  • You can't move without our permission because there's paperwork that must be signed

We'll also need to check your home, talk to the person you want to swap with and check various details with the other landlord. Once that's done we'll let you know if the swap can go ahead.

You may not be able to swap homes if:

  • You owe us rent
  • The person you want to swap with hasn't kept to the terms of their tenancy agreement


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