Torus services: We are continue to experience a high demand for repairs, resulting in longer waiting times for non-emergency repairs.  We are working hard to fix this, apologise for any inconvenience and thank you for your patience.

Duplicate Rents issue (17 May): Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Information for Torus customers considering offering a room in your home to a Ukrainian refugee – more.

 
 
 

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Communal areas and grounds maintenance

Our Estate Caretaker service covers all of our estates. They make sure any communal areas, in flat blocks for example, are clean, safe and accessible. 

Regular maintenance work and specific jobs include: 
• Cleaning of communal areas in blocks of flats 
• Insurance and safety checks in blocks of flats 
• Litter picks on Helena land 
• Annual block audits 
• Minor repairs to fences/gates 
• Removal of fly tipping and bulky items from Helena land 
• Assisting elderly or vulnerable tenants 
• Garden maintenance of empty properties 
• Helping with community events such as skip days and bulb planting 

Our Greenspace teams ensure that the green areas of our neighbourhoods are tidy, attractive and well looked after. Their green fingers are responsible for:

  • Pruning plant beds
  • Clearing hard surfaces
  • Maintaining trees and shrubs
  • Managing communal grass areas
  • Removing litter
  • Cutting and edge trimming
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