MONDAY 16 MAY 2022: Possible Delays (Repairs): Unfortunately, we are experiencing a temporary disruption in our repairs IT systems which may impact on some elements of our repairs service. The problem may also mean that you struggle to get through on the 0800 number due to increased call volumes, please try again later if not an emergency.  We assure you that we are working to resolve the issue and apologise for any inconvenience.

DUPLICATE RENTS ISSUE – UPDATED 16 May: Post Office, PayPoint & online secure Internet rent payers - we are here to help if you are struggling find out more here

Homes for Ukraine Scheme: Torus wants to support those of you who may be considering offering a room in your home to a Ukrainian refugee through the government's Home for Ukraine scheme – information for Torus residents.


Our homes

Communal areas and grounds maintenance

Our Estate Caretaker service covers all of our estates. They make sure any communal areas, in flat blocks for example, are clean, safe and accessible. 

Regular maintenance work and specific jobs include: 
• Cleaning of communal areas in blocks of flats 
• Insurance and safety checks in blocks of flats 
• Litter picks on Helena land 
• Annual block audits 
• Minor repairs to fences/gates 
• Removal of fly tipping and bulky items from Helena land 
• Assisting elderly or vulnerable tenants 
• Garden maintenance of empty properties 
• Helping with community events such as skip days and bulb planting 

Our Greenspace teams ensure that the green areas of our neighbourhoods are tidy, attractive and well looked after. Their green fingers are responsible for:

  • Pruning plant beds
  • Clearing hard surfaces
  • Maintaining trees and shrubs
  • Managing communal grass areas
  • Removing litter
  • Cutting and edge trimming
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